Equipment Technician | Houston, TX New Field - Based

Vixxo; Houston (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

PTO + holidays

Medical/Dental/Vision

Disability & Life Insurance

401K Match

Career development

Job summary

VIXXO is seeking a full-time Equipment Technician to manage a territory that includes Houston, TX, and surrounding areas. The role involves independently delivering reactive and preventative maintenance on espresso, coffee brewing, grinding, and water systems across the assigned region.

You will be responsible for diagnosing issues, executing timely repairs, and ensuring documentation is thorough and accurate.

Qualifications

• Experience servicing equipment, with testing practices for general electric and water preferred.
• Customer-facing or customer-service experience required.
• Must like coffee; tasting is part of repair work.
• Proficient with smartphones for inventory, scheduling, and field tasks.

Responsibilities

• Repair espresso, coffee brewing, grinding, and water systems within an assigned territory.
• Own customer relationships and deliver professional, reliable service adhering to safety rules.
• Meet SLA requirements and complete accurate paperwork after inspections and maintenance.

Skills

Equipment servicing

Customer-facing

Coffee passion

Smartphone usage

Driver's license

Heavy lifting

Job description

Vixxo is seeking a full-time Equipment Technician to manage a territory that includes Houston, TX, and surrounding areas. Compensation ranges from $23 per hour to $28 per hour, depending on experience.

THE ROLE:

As an Equipment Technician, you will work independently to provide reactive and preventative maintenance services throughout an assigned territory. Click here to see for yourself how one of our technicians describes a day in the life!

WHO WILL LOVE THIS JOB:

• creative problem solver: You are energized by roadblocks and have a knack for troubleshooting issues in stride and solving them in a calm, cool, and collected manner.
• clear communicator: You are customer-focused and able to explain technical concepts clearly and effectively to non-technical individuals.
• constant learner: You are not afraid to ask questions and are constantly striving to refine your technical expertise.

TOP 3 RESPONSIBILITIES:

• Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory.
• Own relationships with your customers and inspire customer loyalty by providing professional and reliable services that adhere to all safety rules.
• Meet Service Level Agreement (SLA) requirements required by customers, which include conducting thorough inspections, performing timely maintenance on equipment correctly the first time, and completing descriptive and accurate paperwork.

QUALIFICATIONS:

• At least 1 year of experience servicing equipment, preferably with experience using proper testing equipment and practices for general electric and water.
• At least 1 year of experience in a customer-facing or customer-service role.
• Must like coffee: Tasting is the final step in all repairs.
• Proficient in using smartphones for inventory management, scheduling, and other tasks.
• Must possess a valid driver’s license with a clean driving record.
• Must be able to lift 50 lbs. without assistance.

WHAT VIXXO HAS TO OFFER YOU:

• $1500 signing bonus
• Competitive base pay based on experience and certifications; quarterly bonuses based on performance.
• Start with 10 days of PTO, 2 Floating Holidays, and 6 paid company holidays.
• Benefits are eligible in the first 60 days: Medical, Dental, and Vision Insurance.
• Employer-paid short-term and long-term disability insurance and life insurance.
• 401K Match
• Professional and career development opportunities

Successful applicants come from a variety of backgrounds, including HVAC Technicians, Maintenance Technicians, Field Service Technicians, Electricians, Plumbers, Service Technicians, ATM Technicians, Beverage Technicians, Pest Control Technicians, Photo Kiosk Repair, Coffee Retail, Barista, and Mechanical Repair.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VIXXO’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on