Equipment Technician | Boston, MA New Field - Based

Vixxo; Boston, Northern (MA, KY); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

401K Match

Paid time off

Disability Insurance

Career development

Job summary

Vixxo is seeking a full-time Equipment Technician to manage a territory including Boston, MA, and surrounding areas. The role involves independent reactive and preventative maintenance across an assigned territory with emphasis on high-quality service and safety.

Compensation ranges from $23 to $30 per hour, depending on experience. In this position you will diagnose and repair espresso, coffee brewing, and water systems; you will build strong customer relationships and ensure timely, accurate

Qualifications

• At least 1 year of equipment servicing experience.
• At least 1 year in a customer-facing role.
• Must like coffee; tasting is part of repairs.
• Smartphone proficiency for inventory, scheduling, and tasks.
• Valid driver’s license with clean record.
• Ability to lift 50 lbs.

Responsibilities

• Repair commercial espresso, coffee brewing, coffee grinding, and water systems within an assigned territory.
• Own relationships with customers and provide professional, reliable service.
• Meet SLA requirements by inspecting, maintaining correctly the first time, and completing accurate paperwork.

Skills

Creative problem solving

Clear communication

Lifelong learner

Testing equipment usage

Tools

Testing equipment

Job description

Vixxo is seeking a full-time Equipment Technician to manage a territory that includes Boston, MA, and the surrounding areas. Compensation ranges from $23 per hour to $30 per hour, depending on experience.

THE ROLE:

As an Equipment Technician, you will work independently to provide reactive and preventative maintenance services throughout an assigned territory – see for yourself how one of our technicians describes a day in the life by clicking here !

WHO WILL LOVE THIS JOB:

• A creative problem solver:You are energized by roadblocks and have a knack for troubleshooting issues in stride and solving them calmly, coolly, and collectedly.
• A clear communicator: You are customer-focused and can explain technical concepts clearly and effectively to non-technical individuals.
• A constant learner: You are unafraid to ask questions and constantly strive to refine your technical expertise.

TOP 3 RESPONSIBILITIES:

• Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory.
• Own relationships with your customers and inspire customer loyalty by providing professional and reliable services that adhere to all safety rules
• Meet Service Level Agreement (SLA) requirements required by customers, which include conducting thorough inspections, performing timely maintenance on equipment correctly the first time, and completing descriptive and accurate paperwork.

QUALIFICATIONS:

• At least one year of experience servicing equipment, preferably with experience using proper testing equipment and practices for general electric and water.
• At least one year of experience in a customer-facing or customer-service role.
• Must like coffee: Tasting is the final step in all repairs.
• Smartphone proficient in inventory, managing, scheduling, and other tasks.
• Must possess a valid driver’s license with a clean driving record.
• Must be able to lift 50 lbs. without assistance.

What Vixxo has to Offer You:

• Competitive base pay based on experience and certifications; quarterly bonuses based on performance
• PTO, Floating Holidays, and six paid company holidays
• Benefits-eligible in first 60 days: Medical, Dental, and Vision Insurance
• Employer-paid short-term and long-term disability insurance and life insurance
• 401K Match
• Professional and career development opportunities
• Military Friendly and Equal Opportunity Employer

Successful applicants come from a variety of backgrounds, including HVAC Technicians, Maintenance Technicians, Field Service Technicians, Electricians, Plumbers, Service Technicians, ATM Technicians, Beverage Technicians, Pest Control Technicians, Photo Kiosk Repair Technicians, Coffee Retail Staff, Baristas, and Mechanical Repair Technicians.

As set forth in VIXXO’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.