Equipment Service Technician I

STERIS Canada Corporation; Seattle (WA); Remote; USD 53,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled Equipment Service Technician to join their remote team. This role involves troubleshooting and repairing medical equipment used in surgical procedures, providing installation support, and managing customer relationships. Ideal candidates will have a strong mechanical background and experience in HVAC, maintenance, or automotive repair. The company offers a flexible schedule, competitive pay, and a comprehensive benefits package, ensuring a supportive environment for career growth and development. If you're ready to make a difference in healthcare, this opportunity is for you!

Benefits

Market Competitive Pay

Extensive Paid Time Off

Excellent Healthcare Benefits

Company Vehicle

Company Cell Phone/Laptop

Tools and Equipment Provided

401(k) with Company Match

Tuition Reimbursement

Maternity & Paternal Leave

Long/Short Term Disability Coverage

Qualifications

• 4+ years of work experience in a mechanical/technical role.
• Valid driver’s license and ability to meet vendor credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment in hospitals.
• Manage time effectively to prioritize customer needs and schedules.

Skills

Mechanical Skills

Customer Engagement

Effective Communication

Basic Computer Skills

Time Management

Education

High School Diploma or GED

Associate's Degree or Technical Certifications

Tools

MS Windows

Mobile Applications

Technical Tools and Equipment

Job description

Job Category: Service/Technical Services

Location: Seattle, WA, US, 98108

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based Customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

This is a remote-based Customer-facing position. To support and service our Customers in this assigned territory, candidates must be based out of Washington.

What you'll do as an Equipment Service Tech

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing, and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in the assigned territory.
• Provide support to various locations within the assigned territory depending on the service agreements and Customer needs.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. An Associate's degree or related certifications in a technical/mechanical area, competitive equipment training, or related military experience may be considered towards the technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile app, and ability to data input into multiple systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental, and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career

Pay range for this opportunity is $53,000.00 - $74,287.50. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:
STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.