Equipment Service Technician - Grand Rapids

Henry Schein; Lake Michigan Beach (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to perform on-site installation, repair, and maintenance of dental equipment at practitioner offices. You will work under a Lead Technician or Project Coordinator, learning troubleshooting techniques and product knowledge while focusing on customer satisfaction and retention.

You will maintain tools and inventory for service calls, complete detailed service reports, and participate in Henry Schein Dental Career Development and manufacturer

Qualifications

• Typically 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.
• Typically High School education, vocational training and/or on-the-job training.
• Basic computer skills.
• Working knowledge of hydraulics, mechanical and electrical systems.

Responsibilities

• Provide on-site installation, repair, maintenance, and testing of equipment.
• Review work orders with customers and document work performed, parts used, and future orders.
• Maintain van inventory and ensure tools are available for service calls.
• Attend required training and comply with OSHA regulations and PPE usage.

Skills

Field service experience

Customer service

Mechanical background

Education

High School diploma

Vocational training

Job description

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.

Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.

Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.

Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.

Maintains and manages proper levels of inventory in van.

Produces timely and detailed service reports.

Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.

Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.

Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.

The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.

Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.

Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

Typically High School education, vocational training and/or on-the-job training. Basic computer skills

Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.