Equipment Service Technician

STERIS Healthcare United States; Thousand Oaks (CA); Remote; USD 53,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled Equipment Service Technician to join their remote team. This role focuses on troubleshooting and repairing medical equipment within hospitals, requiring mechanical expertise and effective communication skills. You'll manage your schedule while collaborating with cross-functional teams to enhance customer experience and identify sales opportunities. Enjoy a competitive salary, comprehensive benefits, and opportunities for advancement in a supportive environment that values employee well-being and career growth.

Benefits

Paid time off and holidays

Healthcare, dental, and vision benefits

Company vehicle

Cell phone and laptop

Tools and uniforms provided

Disability coverage

401(k) with company match

Maternity and paternity leave

Tuition reimbursement

Opportunities for advancement

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Customer and team engagement experience is essential.

Responsibilities

• Troubleshoot, repair, and maintain medical equipment.
• Manage time effectively to complete service calls and preventive maintenance.

Skills

HVAC repair

mechanics

maintenance

refrigeration

equipment repair

plumbing

electrical

effective communication

Education

High School Diploma or GED

Associate's Degree

Tools

Windows

mobile apps

Job description

Join to apply for the Equipment Service Technician role at STERIS Healthcare United States

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote, customer-facing position. To support and service our customers in this territory, candidates must be based out of California.

What you'll do as an Equipment Service Technician

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules independently to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Collaborate with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues and utilize advanced technology platforms for compliance, troubleshooting, and documentation.
• Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities.
• Support various locations within the assigned territory based on service agreements and customer needs.

Required Experience, Skills, and Abilities

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. An associate’s degree, relevant certifications, or military experience may be considered.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Customer and team engagement experience.
• Effective communication skills (written and verbal).
• Basic computer skills (Windows, email, mobile apps, data entry).
• Flexibility for schedules that may include overnights, early/late hours, based on customer and business needs.

What STERIS Offers

We value our employees and provide a comprehensive benefits package supporting health, well-being, and financial security.

• Market-competitive pay
• Paid time off and holidays
• Healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, uniforms provided
• Disability coverage
• 401(k) with company match
• Maternity and paternity leave
• Additional benefits such as pet insurance, tuition reimbursement, and educational programs
• Opportunities for advancement and long-term career stability

Pay range: $53,000 - $74,287.50, with bonus eligibility. Pay is based on experience, education, certifications, and other factors.

STERIS is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.