Equipment Service Technician

STERIS; Thousand Oaks (CA); Remote; USD 53,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Equipment Service Technician, where you will play a vital role in troubleshooting and repairing medical equipment in hospitals. This remote-based position offers the flexibility of a hands-on job while providing essential support to healthcare professionals. With a focus on customer engagement and technical expertise, you will work independently and as part of a team to ensure equipment reliability and patient safety. Enjoy a competitive salary and a comprehensive benefits package that values your contributions and supports your career growth.

Benefits

Paid Time Off

Healthcare Benefits

Company Vehicle

Cell Phone

Laptop

Disability Coverage

401(k) with Company Match

Maternity & Paternal Leave

Tuition Reimbursement

Career Growth Opportunities

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Related certifications or military experience may be considered.

Responsibilities

• Troubleshoot and repair medical equipment in hospitals.
• Manage service calls and equipment installations independently.

Skills

Mechanical Skills

Customer Engagement

Effective Communication

Basic Computer Skills

Education

High School Diploma or GED

Tools

Mobile Apps

MS Windows

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc., are often successful.

This is a remote-based customer-facing position. To support and service our customers in this territory, candidates must be based out of California.

What you'll do as an Equipment Service Technician

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules independently to complete PMs, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues and utilize advanced technology platforms to ensure compliance, resolve troubleshooting issues, and document work.
• Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities within your territory.
• Support various locations within the assigned territory based on service agreements and customer needs.

The Experience, Skills, And Abilities Needed

Required:

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. Related certifications, military experience, or technical training may be considered.
• Valid driver’s license and ability to meet background and physical assessments for vendor credentialing.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile apps, data entry).
• Flexibility for scheduling, including potential overnights and early/late hours based on needs.

What STERIS Offers

We value our employees and offer a comprehensive benefits package, including:

• Market competitive pay
• Paid time off and holidays
• Healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, uniforms, and equipment provided
• Disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional benefits like pet insurance, tuition reimbursement, and career growth opportunities

Pay range: $53,000 - $74,287.50, with potential bonuses. Pay rates depend on experience, education, certifications, and other factors.

STERIS is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Medical Equipment Manufacturing, Hospitals, Healthcare