Credit & Collections Specialist

Hillyard Inc.; Saint Joseph (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day shift

Bonus program

Paid holidays

Paid time off

401(k) and profit sharing

Job summary

Hillyard, Inc. is seeking a Credit & Collections Specialist to join our Finance team in St. Joseph, MO. This role focuses on managing accounts, resolving overdue balances, and maintaining strong customer relationships to support healthy cash flow and customer satisfaction.

You will work cross-functionally with Sales and Customer Service, handle negotiations, and contribute to process improvements while upholding our commitment to excellent service.

Responsibilities

• Manage a portfolio of customer accounts and oversee collection activities.
• Build positive relationships with customers while resolving payment issues.
• Contact customers regarding past-due balances and negotiate payment solutions.
• Review aging reports to prioritize collection efforts.
• Maintain accurate account notes and collection documentation within company systems.
• Collaborate with Sales, Customer Service, and other internal departments to resolve account discrepancies.
• Research billing questions, payment discrepancies, and customer concerns.
• Support continuous improvement efforts within the Credit & Collections department.

Job description

Credit & Collections Specialist Hillyard, Inc. is currently seeking a Credit & Collections Specialist to join our Finance team in St. Joseph, MO. Are you someone who enjoys building customer relationships, solving payment issues, and helping maintain healthy customer accounts? We're looking for a customer-focused professional who can balance strong communication skills with sound financial judgment. As a Credit & Collections Specialist, you'll work directly with customers and internal teams to manage accounts, resolve outstanding balances, and deliver an outstanding customer experience. If you're organized, dependable, and enjoy working in a fast-paced environment where your efforts directly contribute to the success of the business, we'd love to hear from you.

What You'll Do

• Manage a portfolio of customer accounts and oversee collection activities for outstanding invoices.
• Build positive relationships with customers while resolving payment issues professionally and effectively.
• Contact customers regarding past-due balances and negotiate payment solutions when appropriate.
• Review and monitor aging reports to prioritize collection efforts.
• Maintain accurate account notes and collection documentation within company systems.
• Collaborate with Sales, Customer Service, and other internal departments to resolve account discrepancies and improve customer satisfaction.
• Research and resolve billing questions, payment discrepancies, and customer concerns.
• Support continuous improvement efforts within the Credit & Collections department.

What We're Looking For

• High School Diploma, GED, or equivalent.
• Two or more years of experience in Credit & Collections, Accounts Receivable, Customer Service, or a related field.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong negotiation and conflict-resolution skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong computer skills, including Microsoft Office and web-based applications.
• SAP experience is preferred but not required.

Why This Opportunity Stands Out

• Monday-Friday schedule with excellent work-life balance.
• Opportunity to build lasting customer relationships.
• Stable, well-established company with over 100 years of success.
• Collaborative team environment.
• Career growth and professional development opportunities.

Why Hillyard?

Since 1907, Hillyard has been helping customers create clean, safe, and healthy environments through industry-leading products, equipment, and service solutions. Our continued success is built on exceptional people who are committed to delivering outstanding service and creating lasting customer partnerships.

What's in It for You?

• Monday-Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry-leading 401(k) and profit-sharing program
• Excellent medical, dental, and vision benefits

Getting Started

At Hillyard, we believe our people are the foundation of our success.

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.