Service & Sales Coordinator

Hurckman Mechanical Industries, Inc.; Green Bay (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health Savings Account

401(k) with company match

Paid time off

Life insurance

Disability insurance

Employee Assistance Program

Job summary

Hurckman Mechanical Industries, Inc. in Green Bay is seeking a Service & Sales Coordinator. This role supports daily service activities, customer communication, and service sales coordination.

The ideal candidate has experience in customer service, strong organizational skills, and proficiency in Microsoft Office. You will manage technician scheduling, track job progress, and assist with administrative tasks while maintaining attention to detail in a fast-paced environment.

Qualifications

• Prior experience in customer service required; coordination or dispatching experience preferred.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Schedule and dispatch service technicians based on availability and priorities.
• Maintain service schedules, work orders, and customer information.
• Coordinate communications with customers and internal departments.

Skills

Customer service

Prioritization

Multitasking

Communication skills

Organizational skills

Technical knowledge

Reliability

Tools

Microsoft Office

Company software

Job description

Join Hurckman Mechanical as a Service & Sales Coordinator, supporting service operations, work orders, technician scheduling, customer communication, and Service Sales coordination.

Service & Sales Coordinator Requirements & Responsibilities

Position Summary

The Service & Sales Coordinator plays a key role in supporting Hurckman Mechanical’s service operations and Service Sales team. This individual is responsible for planning, scheduling, and coordinating daily service activities while providing administrative support for service sales, daywork, and other smaller service-related projects. Responsibilities include coordinating customer and technician communications, maintaining job documentation, tracking work orders and job progress, supporting billing and administrative processes, and assisting Service Sales with the day-to-day administration of service-related work. The role requires sound judgment, strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment.

Essential Job Functions

To perform this position successfully, the following responsibilities must be performed satisfactorily. These functions are representative, but not all-inclusive, of what is necessary to succeed in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. The following responsibilities include but are not limited to:

• Schedule and dispatch service technicians based on availability, location, skill set, and service priorities.
• Maintain the service schedule, work orders, customer information, and related service records.
• Provide professional communication and coordination with customers, technicians, Service Sales, Accounting, and other internal departments.
• Provide administrative support to Service Sales for daywork and smaller service-related jobs, including job setup, documentation, tracking, and follow-up.
• Track open work, outstanding information, and job status to ensure timely completion and invoicing.
• Follow up with technicians, Service Sales, and other internal teams to obtain outstanding information needed to complete work orders and support timely billing.
• Prepare, organize, and maintain job documentation to support accurate scheduling, job tracking, and billing.
• Review technician time, work orders, and job documentation for completeness and accuracy.
• Assist with processing completed service and daywork for timely and accurate billing.
• Maintain maintenance agreement records, customer files, and renewal information.
• Enter and maintain information in company software, spreadsheets, and other databases.
• Assist the Service and Sales teams with general administrative tasks as needed

Knowledge, Skills and Abilities

• Prior experience in customer service required; administrative, coordination, or dispatching experience preferred
• Dispatching experience or mechanical knowledge (HVAC, service industry) is a plus, but not required
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong written and verbal communication skills
• Technically inclined and comfortable learning mechanical terms and concepts
• Above-average computer skills; proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of local geography and basic map-reading skills helpful
• Highly organized with strong attention to detail
• Calm and professional under pressure; quick thinker and adaptable
• Willingness to speak up constructively when problems arise
• Self-motivated, goal-driven, and eager to contribute to company success
• Demonstrated reliability and a strong attendance record
• Passion for continuous improvement—both personal and organizational

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

• Competitive pay
• Health Savings Account (HSA)
• 401(k) with company match
• Paid time off & paid holidays
• Life & disability insurance
• Employee Assistance Program (EAP)
• Short-Term & Long-Term Disability insurance
• Additional voluntary benefits, including accident, critical illness, hospital indemnity, and identity theft protection

A career at Hurckman is more than a job, it’s a profession you can be proud of. If you enjoy working with your hands, on-the-job training and a committed team, we have opportunities.