Equipment Service Agent

Australia-Employment; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Service strategy involvement

Office and field work mix

Autonomy in day-to-day decisions

Global collaboration

Renewable energy product exposure

Job summary

Australia-Employment seeks an Equipment Service Agent in Boston, MA. This permanent, on-site role combines remote customer support, field service, installation support, and parts management within a small, global team.

The ideal candidate has a technical education (high school plus vocational training or an associate/bachelor’s in electrical, mechanical, or renewable energy) and hands-on experience with motors and electrical systems. Travel up to 15% and a valid US passport are required.

Qualifications

• Ownership mentality and ability to collaborate across distributed teams.
• Completed technical education: high school diploma plus vocational training, trade school, or an associate or bachelor’s degree in electrical, mechanical, or renewable energy.
• Hands-on field experience with motors and motion systems, electrical interconnections, and equipment maintenance.
• Ability to lift up to 75 lbs., work on ladders, and use hand/power tools.
• Willingness to travel within North America up to 15%.

Responsibilities

• Handle North American service cases via email and phone; meet response and resolution metrics.
• Perform field service calls; oversee installations and provide training.
• Partner with global team to escalate issues as needed.
• Manage North American spare parts, including customer fulfillment and inventory.
• Conduct system and component failure analysis, refurbishment, and testing as needed.
• Lead initiatives to improve service delivery, serviceability, and cost.

Skills

Ownership mentality

Field service experience

Electrical/mechanical knowledge

Driving license

Willing to travel

Salesforce CRM

Microsoft Office

Jira

Confluence

Education

High school diploma + vocational training / trade school / associate or bachelor’s in electrical, mechanical, or renewable energy

Tools

Salesforce CRM

Microsoft Office

Jira

Confluence

Job description

Equipment Service Agent

$50000 - $70000 per year | Boston, MA | On-site | Permanent

In office role with some travel for equipment repairs

A bit about us:

We’re a fast-growing clean energy company bringing innovative solar technology to commercial, industrial, and institutional customers worldwide. Our solutions are designed to make renewable energy smarter, more efficient, and more impactful. Join us in shaping the future of clean energy.

Why join us?

• Make a direct impact on the service experience and customer satisfaction.
• Work with a small, collaborative team with global reach.
• Enjoy a mix of independent field work, customer support, and cross-functional collaboration.
• Take ownership of service execution and day-to-day decisions.
• Work with a unique, technology-focused renewable energy product.
• Gain exposure to international teams across customer service, engineering, and operations.

Job Details

About the Role

We are seeking a hands-on, execution-focused Equipment Service Agent to join our customer service and engineering team. This role combines remote customer support, troubleshooting, field service, installation support, and replacement parts management.

The successful candidate will be comfortable working independently, handling service cases by phone and email, and completing on-site service calls. The position is part of a small, globally distributed team supporting customer service, engineering, and operations.

Key Responsibilities

• Handle North American service cases, including email and phone support, remote troubleshooting, and proactive outreach campaigns. Meet service metrics including response time, case resolution time, and cost per case.
• Independently perform field service calls, including break-fix and maintenance visits; oversee installations and provide training.
• Partner with global team members to escalati
• Manage North American spare parts, including customer fulfillment and inventory optimization.
• Conduct system and component failure analysis, refurbishment, and testing as needed.
• Lead initiatives to improve service delivery, serviceability, and cost.

Your Qualifications

• Ownership mentality with the ability to collaborate across distributed teams.
• Demonstrated interest in improving products, processes, the organization, or yourself.
• Completed technical education: high school diploma plus vocational training, trade school, or an associate or bachelor’s degree in electrical, mechanical, or renewable energy.
• Hands-on field experience with motors and motion systems, electrical interconnections, and equipment maintenance. Experience with photovoltaic systems or industrial equipment is a plus.
• Ability to lift awkwardly shaped objects weighing up to 75 lbs., work on ladders, and bend and reach into tight spaces. Ability to use hand and power tools to complete mechanical work.
• Strong time management skills with the ability to set priorities and meet deadlines.
• Strong written and verbal communication skills and excellent attention to detail.
• Proficiency with common business and collaboration tools, such as Salesforce CRM, Microsoft Office, Jira, and Confluence.
• Valid driver’s license with a clean driving record.
• Willingness and ability to travel within North America up to 15%.
• Current U.S. passport holder.
• Legally authorized to work in the U.S. This position does not provide sponsorship.
• Nice to have: Licensed forklift operator and working knowledge of OSHA and NFPA 70E.

What We Offer

• Direct involvement in service strategy and execution.
• A mix of office-based and field work.
• A combination of collaborative and independent work.
• Ownership and autonomy in day-to-day service decisions.
• Collaboration with international and cross-functional teams.
• Exposure to a technology-focused renewable energy product with a broad customer base.

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