Service/ Office Manager

Jobot; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobot, a leading service-focused employer, is seeking a Service Manager to oversee the daily operations of the service department, coordinating technicians, scheduling work, and ensuring timely, high-quality service for customers.

This hands-on leadership role requires strong organization, communication, and the ability to manage multiple priorities, while driving efficiency, accuracy in documentation, and excellent customer satisfaction.

Qualifications

• 3+ years managing service operations, office operations, or field service teams.
• Experience scheduling and dispatching technicians or coordinating field service personnel.
• Knowledge of service ticket management, work order systems, and parts coordination.
• Experience with warranty claims, service administration, or manufacturer documentation preferred.
• Understanding of accounts receivable, accounts payable, and service pricing.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent customer service and communication skills.

Responsibilities

• Lead the daily operations of the service department, ensuring efficient scheduling and dispatch of technicians.
• Coordinate technician routes to maximize productivity and customer response times.
• Open, manage, and close service work orders while maintaining accurate documentation.
• Process manufacturer warranty claims with major vendors, including Carrier, American Standard, and other equipment manufacturers.
• Order, track, and coordinate parts while managing returns and warranty replacements.
• Oversee pricing, invoicing, accounts receivable, and accounts payable related to service operations.
• Partner with technicians to ensure jobs are completed accurately, efficiently, and with outstanding customer service.
• Supervise property maintenance personnel and assist with workforce coordination.
• Monitor department performance, identify process improvements, and implement operational efficiencies.
• Collaborate with ownership to improve service operations and support future business growth.
• Provide leadership, coaching, and accountability to office and service staff.
• Opportunity to oversee installation operations for candidates with strong leadership experience.

Skills

Operations management

Staff supervision

Dispatch coordination

Customer service

Warranty processing

Billing & invoicing

Microsoft Office

Job description

Job details:

Keeping service operations running smoothly from the first customer call to the final invoice.
This Jobot Job is hosted by: Giulia Saier.

Salary: $60,000 - $90,000 per year

A bit about us:

We’re partnering with a well-established service company that has built its reputation on quality workmanship and exceptional customer service. As the Service Manager, you’ll play a critical leadership role in the day-to-day success of the business by coordinating technicians, supporting customers, and ensuring the office operates efficiently. This is an opportunity to step into a position where your leadership will make an immediate impact while helping shape the future of a growing organization.

Why join us?

Our client is seeking an experienced Service Manager to oversee the daily operations of a busy service department. This is a hands‑on leadership role responsible for coordinating technicians, managing service workflows, overseeing office operations, and ensuring customers receive timely, high‑quality service.

Job Details

The ideal candidate thrives in a fast‑paced environment, enjoys balancing people management with operational responsibilities, and has experience keeping service organizations running efficiently. Success in this role requires exceptional organization, strong communication skills, and the ability to juggle multiple priorities while maintaining a high level of customer satisfaction.

Responsibilities

• Lead the daily operations of the service department, ensuring efficient scheduling and dispatch of technicians.
• Coordinate technician routes to maximize productivity and customer response times.
• Open, manage, and close service work orders while maintaining accurate documentation.
• Process manufacturer warranty claims with major vendors, including Carrier, American Standard, and other equipment manufacturers.
• Order, track, and coordinate parts while managing returns and warranty replacements.
• Oversee pricing, invoicing, accounts receivable, and accounts payable related to service operations.
• Partner with technicians to ensure jobs are completed accurately, efficiently, and with outstanding customer service.
• Supervise property maintenance personnel and assist with workforce coordination.
• Monitor department performance, identify process improvements, and implement operational efficiencies.
• Collaborate with ownership to improve service operations and support future business growth.
• Provide leadership, coaching, and accountability to office and service staff.
• Opportunity to oversee installation operations for candidates with strong leadership experience.

Qualifications

• 3+ years of experience managing service operations, office operations, or field service teams.
• Experience scheduling and dispatching technicians or coordinating field service personnel.
• Knowledge of service ticket management, work order systems, and parts coordination.
• Experience with warranty claims, service administration, or manufacturer documentation preferred.
• Understanding of accounts receivable, accounts payable, and service pricing.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and service management software.
• HVAC, plumbing, electrical, construction, or similar service industry experience is highly preferred.
• Experience leading small teams and building positive workplace culture.

Schedule

• Monday through Friday
• 8:00 AM – 5:00 PM
• Typical workweek of 40–50 hours
• Occasional Saturday work available with flexible time provided in return
• Limited after‑hours responsibilities, with occasional manager‑level email communication

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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