Equipment Service Agent

LeoForce; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

LeoForce is seeking an Equipment Service Agent to join a hands-on, execution-focused team. The role blends remote customer support, field service, installation support, and parts management within a small, globally distributed team.

The ideal candidate will troubleshoot via phone/email, perform on-site service calls, and contribute to service strategy while traveling up to 15% within North America. Strong technical education and experience with motors, PV systems, and industrial equipment are

Qualifications

• Ownership mentality with ability to collaborate across distributed teams.
• Interest in improving products, processes, or the organization.
• Technical education as described (high school + vocational or higher).
• Hands-on field experience with motors and motion systems, electrical interconnections, and equipment maintenance.
• Experience with photovoltaic systems or industrial equipment a plus.
• Ability to lift up to 75 lbs., climb ladders, reach into tight spaces, use hand/power tools.
• Strong time management and ability to meet deadlines.
• Strong written and verbal communication; attention to detail.
• Proficient with Salesforce CRM, Microsoft Office, Jira, and Confluence.
• Valid driver’s license with clean record.
• Willingness to travel within North America up to 15%.
• Current U.S. passport holder.
• Legally authorized to work in the U.S. (no sponsorship).
• Nice to have: forklift operator license and OSHA/NFPA 70E knowledge.

Responsibilities

• Handle North American service cases via email and phone; remote troubleshooting.
• Perform field service calls, maintenance visits, and oversee installations; provide training.
• Collaborate with global team to escalate field issues to engineering and develop solutions.
• Manage North American spare parts, including fulfillment and inventory optimization.
• Conduct system and component failure analysis, refurbishment, and testing as needed.
• Lead initiatives to improve service delivery, serviceability, and cost.

Skills

Ownership mentality

Team collaboration

Time management

Communication skills

Salesforce CRM

Microsoft Office

Jira

Confluence

Driver's license

Travel readiness

Passport holder

Work authorization in US

Education

High school diploma + vocational training / trade school / associate or bachelor in electrical, mechanical, or renewable energy

Tools

Forklift operation (nice to have)

Job description

Equipment Service Agent

0

2 days ago

Job Description

• Experience: Mid Level

• Salary: $50,000 - $70,000 per year

Job Details

About the Role

• We are seeking a hands-on, execution-focused Equipment Service Agent to join our customer service and engineering team. This role combines remote customer support, troubleshooting, field service, installation support, and replacement parts management.
• The successful candidate will be comfortable working independently, handling service cases by phone and email, and completing on-site service calls. The position is part of a small, globally distributed team supporting customer service, engineering, and operations.

Key Responsibilities

• Handle North American service cases, including email and phone support, remote troubleshooting, and proactive outreach campaigns. Meet service metrics including response time, case resolution time, and cost per case.
• Independently perform field service calls, including break-fix and maintenance visits; oversee installations and provide training.
• Partner with global team members to elevate field issues to engineering, identify top failure modes, and develop solutions.
• Manage North American spare parts, including customer fulfillment and inventory optimization.
• Conduct system and component failure analysis, refurbishment, and testing as needed.
• Lead initiatives to improve service delivery, serviceability, and cost.

Your Qualifications

• Ownership mentality with the ability to collaborate across distributed teams.
• Demonstrated interest in improving products, processes, the organization, or yourself.
• Completed technical education: high school diploma plus vocational training, trade school, or an associate or bachelor's degree in electrical, mechanical, or renewable energy.
• Hands-on field experience with motors and motion systems, electrical interconnections, and equipment maintenance. Experience with photovoltaic systems or industrial equipment is a plus.
• Ability to lift awkwardly shaped objects weighing up to 75 lbs., work on ladders, and bend and reach into tight spaces. Ability to use hand and power tools to complete mechanical work.
• Strong time management skills with the ability to set priorities and meet deadlines.
• Strong written and verbal communication skills and excellent attention to detail.
• Proficiency with common business and collaboration tools, such as Salesforce CRM, Microsoft Office, Jira, and Confluence.
• Valid driver's license with a clean driving record.
• Willingness and ability to travel within North America up to 15%.
• Current U.S. passport holder.
• Legally authorized to work in the U.S. This position does not provide sponsorship.
• Nice to have: Licensed forklift operator and working knowledge of OSHA and NFPA 70E.

What We Offer

• Direct involvement in service strategy and execution.
• A mix of office-based and field work.
• A combination of collaborative and independent work.
• Ownership and autonomy in day-to-day service decisions.
• Collaboration with international and cross-functional teams.
• Exposure to a technology-focused renewable energy product with a broad customer base.

A bit about us

We're a fast-growing clean energy company bringing innovative solar technology to commercial, industrial, and institutional customers worldwide. Our solutions are designed to make renewable energy smarter, more efficient, and more impactful. Join us in shaping the future of clean energy.

Why join us?

• Make a direct impact on the service experience and customer satisfaction.
• Work with a small, collaborative team with global reach.
• Enjoy a mix of independent field work, customer support, and cross-functional collaboration.
• Take ownership of service execution and day-to-day decisions.
• Work with a unique, technology-focused renewable energy product.
• Gain exposure to international teams across customer service, engineering, and operations.

#energy #osha #electrical-troubleshooting #troubleshooting #repair #wiring #electrical-controls #motors #schematics #photovoltaic #machine-maintenance-tech #tier2