Equipment Service Agent

Jobot; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Office & field work

Strategy ownership

Autonomy

Cross-functional collaboration

Global exposure

Job summary

Jobot is seeking an Equipment Service Agent to support our North American customers from an in-office base with travel for on-site repairs. You will handle remote support, field service calls, and parts management as part of a small, global team.

Ideally you bring hands-on electrical/mechanical trouble-shooting skills, a technical education, and the ability to lift up to 75 lbs. You’ll collaborate across service, engineering, and operations to improve reliability and customer satisfaction.

Qualifications

• Hands-on technical background with motors, electrical interconnections, and equipment maintenance.
• PV systems or industrial equipment experience is a plus.
• Technical education background as described in qualifications.

Responsibilities

• Handle North American service cases via email and phone; remote troubleshooting.
• Perform field service calls including break-fix and maintenance visits.
• Oversee installations and provide training.
• Partner with global teams to escalate field issues to engineering.
• Manage North American spare parts, including fulfillment and inventory.
• Conduct system and component failure analysis, refurbishment and testing.

Skills

Ownership mentality

Time management

Strong communication

Technical troubleshooting

Customer service

Field service

Education

High school diploma + vocational training / trades

Associate or Bachelor's in electrical, mechanical, or renewable energy

Tools

Salesforce CRM

Microsoft Office

Jira

Confluence

Job description

In office role with some travel for equipment repairs

Salary: $60,000 - $80,000 per year

About us

We're a fast-growing clean energy company bringing innovative solar technology to commercial, industrial, and institutional customers worldwide. Our solutions are designed to make renewable energy smarter, more efficient, and more impactful. Join us in shaping the future of clean energy.

Why join us

• Make a direct impact on the service experience and customer satisfaction.
• Work with a small, collaborative team with global reach.
• Enjoy a mix of independent field work, customer support, and cross-functional collaboration.
• Take ownership of service execution and day-to-day decisions.
• Work with a unique, technology-focused renewable energy product.
• Gain exposure to international teams across customer service, engineering, and operations.

About the Role

We are seeking a hands-on, execution-focused Equipment Service Agent to join our customer service and engineering team. This role combines remote customer support, troubleshooting, field service, installation support, and replacement parts management. The successful candidate will be comfortable working independently, handling service cases by phone and email, and completing on-site service calls. The position is part of a small, globally distributed team supporting customer service, engineering, and operations.

Key Responsibilities

• Handle North American service cases, including email and phone support, remote troubleshooting, and proactive outreach campaigns. Meet service metrics including response time, case resolution time, and cost per case.
• Independently perform field service calls, including break-fix and maintenance visits; oversee installations and provide training.
• Partner with global team members to elevate field issues to engineering, identify top failure modes, and develop solutions.
• Manage North American spare parts, including customer fulfillment and inventory optimization.
• Conduct system and component failure analysis, refurbishment, and testing as needed.
• Lead initiatives to improve service delivery, serviceability, and cost.

Your Qualifications

• Ownership mentality with the ability to collaborate across distributed teams.
• Demonstrated interest in improving products, processes, the organization, or yourself.
• Completed technical education: high school diploma plus vocational training, trade school, or an associate or bachelor's degree in electrical, mechanical, or renewable energy.
• Hands-on field experience with motors and motion systems, electrical interconnections, and equipment maintenance. Experience with photovoltaic systems or industrial equipment is a plus.
• Ability to lift awkwardly shaped objects weighing up to 75 lbs., work on ladders, and bend and reach into tight spaces. Ability to use hand and power tools to complete mechanical work.
• Strong time management skills with the ability to set priorities and meet deadlines.
• Strong written and verbal communication skills and excellent attention to detail.
• Proficiency with common business and collaboration tools, such as Salesforce CRM, Microsoft Office, Jira, and Confluence.
• Valid driver's license with a clean driving record.
• Willingness and ability to travel within North America up to 15%.
• Current U.S. passport holder.
• Legally authorized to work in the U.S. This position does not provide sponsorship.
• Nice to have: Licensed forklift operator and working knowledge of OSHA and NFPA 70E.

What We Offer

• Direct involvement in service strategy and execution.
• A mix of office-based and field work.
• A combination of collaborative and independent work.
• Ownership and autonomy in day-to-day service decisions.
• Collaboration with international and cross-functional teams.
• Exposure to a technology-focused renewable energy product with a broad customer base.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.