Equipment Rental Coordinator - Fleet & Customer Solutions

Alta Equipment Group; Hooksett (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Alta Equipment Group in Hooksett, NH is seeking a full-time Rental Coordinator to support the rental department for New England’s JCB equipment dealer. You will handle inquiries, quotes, contracts, and fleet tracking, ensuring customer needs are met and paperwork is accurate.

Responsibilities include coordinating deliveries, working with the service team on equipment readiness, processing invoices, and maintaining strong customer relationships.

Qualifications

• 1 year of construction experience preferred.
• Excellent time management skills.
• Upbeat & positive attitude.
• Ability to multi-task in a fast-paced environment.
• Excellent communication skills - both verbal and written.
• Knowledge of construction equipment, JCB products, or similar industry.
• Good computer skills with a focus on Microsoft Word, Excel and Outlook.
• Language Skills - Ability to speak effectively before groups of customers or employees of the organization.
• Reasoning Ability - Intermediate; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer Skills - Microsoft Word, Excel, Outlook and Epicor/SILK systems

Responsibilities

• Receive and qualify incoming rental inquiries, identify customer needs, prepare quotes, and partner with assigned sales team members.
• Establish new customer accounts by collecting required credit applications, rental forms, certificates of insurance, and upfront payments.
• Explain available rental protection options and ensure customer documentation remains accurate and current.
• Create and maintain rental, demo, and internal contracts, including signed agreements and supporting documentation within company systems.
• Coordinate JCB equipment availability, transfers, freight, delivery, return, and fleet tracking.
• Partner with the service department to ensure rental equipment is maintained, inspected, and ready for customers.
• Review equipment returns, inspection results, service work orders, damages, miscellaneous charges, and insurance claims.
• Monitor fleet utilization, repair and maintenance expenses, and freight recovery through company reporting tools.
• Participate in weekly rental meetings and contribute ideas that improve rental operations.
• Maintain strong customer relationships, support walk-in customers and the outside sales team, and provide guidance on JCB equipment and rental solutions.

Skills

Construction experience

Time management

Communication skills

Multitasking

Positive attitude

Tools

Microsoft Word

Excel

Outlook

Epicor/SILK systems

Job description

Alta Equipment Group in Hooksett, NH is seeking a full-time Rental Coordinator to support the rental department for New England’s JCB equipment dealer. You will handle inquiries, quotes, contracts, and fleet tracking, ensuring customer needs are met and paperwork is accurate.

Responsibilities include coordinating deliveries, working with the service team on equipment readiness, processing invoices, and maintaining strong customer relationships.