Equipment Projects Coordinator

Best Restaurant Equipment & Design, Inc.; Columbus (OH); On-site; USD 32,000 - 39,000; Full time

Job summary

Best Restaurant Equipment and Design seeks an Equipment Coordinator to be the central link between customers, vendors, and internal teams, owning details that keep projects profitable, on time, and running smoothly.

You will support the Equipment Sales Team from quoting through final punch, delivering exceptional service, coordinating orders and freight, and ensuring clear communication at every step in a fast-paced, employee-owned environment.

Qualifications

• 2 to 4 years of customer service experience in relevant fields such as foodservice, distribution, or construction-related roles.
• Strong project management mindset with experience around ordering workflows and freight routing.
• Familiarity with buying/selling concepts and basic accounting: cost-to-price relationships and contract reconciliation.
• Excellent organization, time management, and attention to detail.
• Strong problem-solving skills and follow-through to resolution.
• Excellent verbal and written communication skills.
• High computer literacy including email, MS Office, and business communication tools.

Responsibilities

• Support the Equipment Sales Team by managing the full project lifecycle from quoting through final punch while maintaining clear communication and accountability.
• Provide exceptional sales support and customer service through timely responses and proactive information.
• Manage the ordering process end-to-end: data entry, expediting, and delivery to destination.
• Coordinate communication between vendors, customers, and sales by tracking purchase orders and updating system notes.
• Determine freight/logistics by evaluating estimates across parcel, LTL, and full truckload carriers.
• Verify vendor pricing, reconcile discrepancies, generate contract change orders, and prepare projects for billing.
• Initiate and coordinate service calls for equipment issues, following up with providers and end users to ensure resolution.
• Initiate and resolve freight claims involving damaged merchandise.
• Produce reports on open orders, purchase history, service agency listings, and more.
• Assist with punch list resolution, returns, and other closeout tasks.

Skills

Customer service

Project management

Communication

Organization

Problem solving

MS Office

Email

Tools

MS Office

Email

Job description

Best Restaurant Equipment and Design seeks an Equipment Coordinator to be the central link between customers, vendors, and internal teams, owning details that keep projects profitable, on time, and running smoothly.

You will support the Equipment Sales Team from quoting through final punch, delivering exceptional service, coordinating orders and freight, and ensuring clear communication at every step in a fast-paced, employee-owned environment.