Equipment Coordinator

Best Restaurant Equipment & Design, Inc.; Columbus (OH); On-site; USD 32,000 - 39,000; Full time

Job summary

Best Restaurant Equipment and Design seeks an Equipment Coordinator to be the central link between customers, vendors, and internal teams, owning details that keep projects profitable, on time, and running smoothly.

You will support the Equipment Sales Team from quoting through final punch, delivering exceptional service, coordinating orders and freight, and ensuring clear communication at every step in a fast-paced, employee-owned environment.

Qualifications

• 2 to 4 years of customer service experience in relevant fields such as foodservice, distribution, or construction-related roles.
• Strong project management mindset with experience around ordering workflows and freight routing.
• Familiarity with buying/selling concepts and basic accounting: cost-to-price relationships and contract reconciliation.
• Excellent organization, time management, and attention to detail.
• Strong problem-solving skills and follow-through to resolution.
• Excellent verbal and written communication skills.
• High computer literacy including email, MS Office, and business communication tools.

Responsibilities

• Support the Equipment Sales Team by managing the full project lifecycle from quoting through final punch while maintaining clear communication and accountability.
• Provide exceptional sales support and customer service through timely responses and proactive information.
• Manage the ordering process end-to-end: data entry, expediting, and delivery to destination.
• Coordinate communication between vendors, customers, and sales by tracking purchase orders and updating system notes.
• Determine freight/logistics by evaluating estimates across parcel, LTL, and full truckload carriers.
• Verify vendor pricing, reconcile discrepancies, generate contract change orders, and prepare projects for billing.
• Initiate and coordinate service calls for equipment issues, following up with providers and end users to ensure resolution.
• Initiate and resolve freight claims involving damaged merchandise.
• Produce reports on open orders, purchase history, service agency listings, and more.
• Assist with punch list resolution, returns, and other closeout tasks.

Skills

Customer service

Project management

Communication

Organization

Problem solving

MS Office

Email

Tools

MS Office

Email

Job description

Be the heartbeat behind every successful equipment project.

At Best Restaurant Equipment and Design, we help restaurants and foodservice businesses bring their visions to life through quality equipment and design solutions. Since 1987, we’ve built our reputation on service, teamwork, and follow-through and we’ve been 100% employee-owned since 2016, meaning our people truly have a stake in what we build together.

We’re looking for an Equipment Coordinator who loves organization, thrives on problem-solving, and takes pride in delivering an exceptional customer experience. In this role, you’ll serve as the central link between customers, vendors, and our internal teams, owning the details that keep projects profitable, on time, and running smoothly.

What You’ll Do

You’ll support our Equipment Sales Team by managing the full project lifecycle, from quoting through final punch while maintaining outstanding communication and accountability every step of the way.

Key Responsibilities

• Provide exceptional sales support and customer service through timely responses, accurate information, and proactive communication.


• Manage the ordering process endtoend: system input, expediting, delivery to destination.


• Coordinate communication between vendors, customers, and sales by tracking purchase orders and updating system notes.


• Determine freight/logistics by securing and evaluating estimates across parcel, LTL, and full truckload carriers.


• Verify vendor pricing, reconcile discrepancies, generate contract change orders, and prepare projects for billing.


• Initiate and coordinate service calls for equipment malfunctions, providing consistent follow up with service providers and end users to ensure resolution.


• Initiate and resolve freight claims involving damaged merchandise.


• Produce reports on open order status, purchase history, service agency listings, and more.


• Assist with punch list resolution, returns, and other project closeout needs.

What Success Looks Like

• Orders move smoothly because you stay ahead of details and follow up relentlessly.


• Customers feel “in the loop” because you communicate clearly and proactively.


• Projects close cleanly because you reconcile pricing, paperwork, freight, and service coordination with precision.

Qualifications

Required

• 2 to 4 years of customer service experience (preferred: foodservice, distribution, or constructionrelated fields).


• Strong project management mindset, especially around ordering workflows and freight routing.


• Familiarity with buying and selling concepts and a basic grasp of accounting, including cost to price relationships and contract reconciliation.


• Excellent organization, time management, and attention to detail.


• Strong problemsolving skills and followthrough to resolution.


• Excellent verbal and written communication skills.


• High computer literacy (email, MS Office, and business communication tools).

Nice to Have

• Experience working with purchase orders, freight claims, and vendor pricing reconciliation.


• Background in equipment sales support or construction/project coordination.

Why You’ll Love Working Here

You’ll be part of a close-knit team (around 40 associates) where collaboration is real, wins are shared, and your work makes a visible impact. Our employee-owned structure supports a culture of ownership and shared purpose.

Pay Range: $23-28 per hour