Equipment Finance Client Support Specialist

U.S. Bank; Alabama; On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term & optional term life

Short-term and long-term disability

Pregnancy disability and parentalLeave

401(k) retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Commercial Banking Client Representative to act as the core contact for commercial banking clients, resolving inquiries, and delivering seamless support to strengthen relationships.

The role offers growth in equipment finance operations and exposure to diverse client needs in a fast-paced environment. The position emphasizes relationship building, exceptional communication, and proactive problem solving.

Qualifications

• High school diploma or equivalent required.
• Two to four years of experience in the financial services industry.
• Associate’s degree or equivalent work experience for higher level.
• Three to five years of experience preferred for advanced level.

Responsibilities

• Serve as the primary day-to-day contact between commercial banking customers and U.S. Bank.
• Maintain and expand client relationships by providing exceptional customer support and service.
• Research and resolve invoicing questions, account inquiries, and client concerns.
• Process invoice adjustments, modifications, and related requests accurately and efficiently.
• Navigate multiple systems and resources to investigate issues and identify solutions.
• Work proactively to identify potential problems, compliance concerns, and customer needs.
• Partner with internal teams to ensure timely resolution of client requests.
• Identify products and services that may meet customer needs and support relationship growth.
• Develop working knowledge of assigned business areas and client accounts through regular interaction and execution of departmental processes.
• Manage multiple priorities while delivering a high-quality client experience.
• Communicate primarily through email while also supporting phone interactions as needed.

Skills

Client relationship

Customer service

Written and verbal communication

Problem solving

Multi-system navigation

Education

High school diploma or equivalent

Associate’s degree or equivalent work experience

Financial services industry experience

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Commercial Banking Client Representative to act as the core contact for commercial banking clients, resolving inquiries, and delivering seamless support to strengthen relationships.

The role offers growth in equipment finance operations and exposure to diverse client needs in a fast-paced environment. The position emphasizes relationship building, exceptional communication, and proactive problem solving.