Equipment Customer Service Manager

Konecranes; Springfield (OH); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical Plan

Dental

Vision

401k plan with a match from day one

profit sharing

identity theft protection

accident insurance

travel insurance

Job summary

Konecranes in Springfield, OH seeks a Customer Service Manager – Equipment to lead and develop a diverse team handling equipment, spare parts, technical support and warranty services.

You will drive process improvements, metrics, and strong customer relationships, while coordinating with sales, finance and suppliers to ensure timely, accurate order fulfillment and exceptional customer experience.

Qualifications

• EDUCATION: Bachelor’s degree in a related field.
• EXPERIENCE: 1-3 years in sales or customer service, preferably with order/claim processes.
• Strong organizational and process-management skills.
• Experience with SAP is preferable.
• Able to hold self and team accountable; self-starter attitude.

Responsibilities

• Manage, oversee, coordinate, support, coach and develop equipment, spare parts, technical support and warranty customer service activities and personnel.
• Develop product, system, application and industry knowledge, plus interpersonal skills across the team.
• Monitor quotations, order/claim entry, backlog and A/R to keep flow smooth; address issues promptly.
• Implement policies, procedures, processes and tools to improve efficiency and customer experience.
• Develop strong relationships with customers, sales, finance, management and suppliers; solicit feedback.
• Create metrics for equipment, technical support, warranty and spare parts; report monthly.
• Monitor supplier performance and address issues affecting delivery; assist with backlog and expediting orders.
• Perform duties of direct reports as needed.

Skills

Customer service

Coaching

Accountability

Organizational skills

Communication

Education

Bachelor's degree

Tools

SAP

Job description

Konecranes in Springfield, OH seeks a Customer Service Manager – Equipment to lead and develop a diverse team handling equipment, spare parts, technical support and warranty services.

You will drive process improvements, metrics, and strong customer relationships, while coordinating with sales, finance and suppliers to ensure timely, accurate order fulfillment and exceptional customer experience.