Equine Pharmacy Customer Care Specialist

Wedgewood; Lexington (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health and dental benefits

401(k) with company contribution

Life and disability insurance

Tuition reimbursement

Paid time off

Job summary

Wedgewood Pharmacy is seeking a CC Equine Specialist to deliver high-quality equine customer support and expert knowledge of our systems and processes. The role focuses on providing exceptional service to Wedgewood Equine customers through phone, email, and chat.

The position requires 1-3 years of equine customer service experience and a Pharmacy Technician License or willingness to obtain. Roles may include extended hours and weekend work, with a comprehensive benefits package and growth

Qualifications

• 1-3 years in an equine customer service environment.
• Pharmacy Technician License or willingness to obtain.

Responsibilities

• Provide tier II support with the Customer Care Operations team.
• Identify, investigate, and resolve complex customer issues via phone, email, and chat.
• Deliver high-quality professional resolutions to internal and external customers.
• Serve as subject matter expert on internal and online systems for equine customers.
• Identify trends in system, customer, and quality issues.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

Time management

Team player

Adaptability

Equine industry knowledge

Education

Pharmacy Technician License

Job description

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

Must be within a commutable distance of Lexington, Kentucky

Great Care, Delivered™ isn't just a promise; it’s a commitment to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!

The CC Equine Specialist is a key operational role and high-level performer, responsible for delivering the highest-quality support and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers.

Essential Functions

• Provide tier II support with the Customer Care Operations team
• Identify, investigate, and resolve in-depth customer issues and concerns through multi-channel communications – phone, email, and chat.
• Deliver high-quality professional resolutions to all internal and external customers
• Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers
• Identify system, customer, and quality trends

Required Skills & Abilities

• Extremely customer-focused, providing the best customer experience at every touch
• High-touch performer based on quality, speed, and resolution
• An excellent oral & written communicator
• Active and responsive problem solver
• Adaptable to change, feedback, and direction; continually performance-focused
• Strong multi-tasker
• Detail-oriented with a sense of urgency
• Team-centric and collaborative
• 1-3 years’ experience in an equine customer service environment
• Excellent performance and attendance record
• Thorough knowledge of departmental processes, procedures, and policies
• Exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect
• Problem solver; looks beyond the obvious and doesn’t stop at the first answer
• Strong organizational and time management skills are a must
• Pharmacy Technician License or willing to obtain
• Ability to work extended hours and weekends on occasion.

What’s In It For You

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company-paid life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

Pay Range

$18 - $20 USD

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.