Equine Pharmacy Customer Care Pro

Wedgewood Pharmacy; Lexington (KY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible spending accounts

401(k) retirement plan with company**

Life and disability insurance

Voluntary insurance options

Generous paid time off

Job summary

Wedgewood Pharmacy in Lexington, KY invites applications for an Equine Pharmacy Customer Care Specialist. The role emphasizes top-tier support for equine customers through multi-channel communications and expert knowledge of internal systems.

Candidates should be customer-focused with 1–3 years in equine customer service and hold or be willing to obtain a Pharmacy Technician license. The position offers a comprehensive benefits package and opportunities for growth within a purpose-driven company

Qualifications

• Extremely customer-focused with ability to resolve issues via phone, email, and chat.
• 1–3 years of experience in an equine customer service environment.
• Strong verbal and written communication skills.
• Pharmacy Technician license or willingness to obtain.

Responsibilities

• Provide tier II support with the Customer Care Operations team.
• Identify, investigate, and resolve in-depth customer issues via multi-channel communications – phone, email, and chat.
• Deliver high-quality professional resolutions to all internal and external customers.
• Be the subject matter expert on all internal and online systems and processes for equine customers.
• Identify system, customer, and quality trends.

Skills

Customer-focused

Multi-tasking

Problem solving

Communication

Time management

Team player

Adaptability

Pharmacy technician license

Equine customer service

Attendance record

Education

Pharmacy Technician license

Job description

Wedgewood Pharmacy in Lexington, KY invites applications for an Equine Pharmacy Customer Care Specialist. The role emphasizes top-tier support for equine customers through multi-channel communications and expert knowledge of internal systems.

Candidates should be customer-focused with 1–3 years in equine customer service and hold or be willing to obtain a Pharmacy Technician license. The position offers a comprehensive benefits package and opportunities for growth within a purpose-driven company