Equestrian Trail Guide I - Flex

Biltmore Workforce Management; Asheville (NC); On-site; USD 17,000 - 28,000; Part time

Job summary

Biltmore Workforce Management seeks a Trail Guide to support the Outdoor Programs team in Asheville, NC. This part-time role (approximately 20–29 hours/week) involves caring for horses, leading trail rides, and delivering exceptional guest experiences.

You will work outdoors, lift up to 60 lbs, and coordinate with the team to ensure safety and enjoyment for guests. CPR/First Aid is required or obtainable, with a valid driver’s license and strong communication skills.

Qualifications

• High school diploma (or GED).
• 1+ year of equestrian experience; 2+ years leading trail rides preferred.
• Knowledge of equestrian care and ability to identify health issues.
• Commitment to delivering world-class guest service.
• Excellent communication and interpersonal skills.
• Must be 18+ with a valid driver’s license and clean record.
• First Aid/CPR/AED certification or ability to obtain.
• Ability to work outdoors in varying weather; lift up to 60 lbs.

Responsibilities

• Select and catch horses for daily trail rides.
• Inspect horses for soreness or health concerns; seek veterinary advice if needed.
• Lead mounts and trail rides for guests according to schedule.
• Inspect trails for hazards and report to the Director of Outdoor Programs.
• Greet guests, check in with ticket host, and maintain clean guest areas.
• Assist with feed, tack maintenance, and general barn duties.
• Prepare horses and gear for daily activities; respond to emergencies as needed.

Skills

Horse care

Trail riding

Guest service

Communication

Time management

Education

High school diploma

Job description

Job DescriptionFlex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year).Trail Guides work as a team in providing the highest possible levels of care for the horses and create world class equestrian experiences for guests. Duties include: general care, feeding and watering for the trail horses; daily cleaning and maintenance of the feedlot, catch corral and mounting corral; cleaning and maintenance for saddles and tack for the trail rides program; and assisting the farrier and vets in providing horse health care as needed. Additional duties may also include fence, pasture and trail maintenance as needed. The incumbent will also be expected to provide general assistance and support for the department, leadership, and company.Schedule may vary, but hours are generally 7:45am - 6:15pm Friday - Monday. Weekend availability required.Requirements:1. High school diploma (or GED). Additional education, training, and/or certification(s) related to the equestrian field preferred.2. At least one (1) years of related equestrian experience. The ideal candidate will have two (2) years of experience in leading trail rides and working with riders of all experience levels.3. Should be knowledgeable in equestrian care and be able to anticipate, identify, and troubleshoot health issues.4. Demonstrated commitment to the delivery of world class internal and external guest service.5. Outstanding communication and interpersonal skills; must be comfortable in and effective at communicating clearly with guests, vendors, and other audiences.6. Must be able to quickly acquire knowledge of the history of the estate and the Asheville area.7. Ability to be proactive and take initiative; should be able exercise good judgment in anticipating and addressing issues.8. Excellent planning, organizational, and time management skills are a must. Should be able to prioritize work and adjust as necessary.9. Applicants must have or be able to obtain First Aid, AED and CPR certification.10. Must have a valid driver’s license, clean driving record and be at least 18 years of age.Physical Requirements:1. Must be able to lift 60 lbs. constantly and be able to endure long days of lifting, walking and physical exertion involved with riding for extended periods of time.2. Ability to bend, stoop, kneel, reach overhead and below.3. Must be able to have the range of motion necessary to safely saddle, mount, and ride horses.4. Ability to work outside in all types of weather with fluctuations in temperature and conditions.Essential Job Duties:1. Select and catch appropriate horses to work each day.2. Carefully inspect each and every horse daily looking for any signs of soreness, lameness or other health concern. Seek professional advice as required.3. Prepare mounts and lead trail rides for guests according to daily schedule.4. Inspect trail on a regular basis looking for any potential hazards, e.g. poor drainage causing wash outs or erosion holes, blow-down limbs, trash, etc. Correct immediately if possible or report situation to Director of Outdoor Programs.5. Check in with the ticket host prior to each scheduled ride and warmly greet guests as they arrive.6. Clean saddles and tack as needed.7. Always maintain a level of preparedness in order to respond to any unforeseen emergency, either on the trail or at the barn.8. Remove manure and debris from mounting corral, feedlot and around the barn as needed throughout the day.9. Feed and water trail horses according to daily schedule.10. Complete incident reports as needed, review with supervisor and send to Human Resources.11. Support the Carriage Program staff to help in keeping all the guest areas as clean and inviting as possible.