ePlus Operations Manager

Ellsworth Adhesives; Wisconsin; Hybride; USD 75 000 - 115 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k)

Paid time off

Résumé du poste

Ellsworth Adhesives seeks an ePlus Operations Manager to lead day-to-day operations of the ePlus team in Germantown, WI, with options for hybrid work or remote arrangements. You will drive service quality, process standardization, and cross-functional collaboration to support growth and excellent customer experiences.

Ideal candidates will have 5+ years in leadership within inventory management or supply chain, a business-related bachelor’s degree, and strong analytical skills to optimize

Qualifications

• 5+ years of leadership in inventory management, operations, or supply chain.
• Bachelor’s degree in Business, Supply Chain, Operations Management, or related field.
• Experience developing operational processes, procedures, or standards.
• Experience using data, metrics, and reporting to support operational decisions.
• Ability to influence stakeholders across functions.
• Strong analytical and problem-solving skills.
• Experience with Vendor Managed Inventory or customer inventory programs preferred.
• Knowledge of inventory management systems or RFID/replenishment solutions preferred.
• Experience in adhesives, chemicals, manufacturing, or MRO environments preferred.

Responsabilités

• Manage day-to-day operations of the ePlus team to ensure service, consistency, and performance.
• Provide leadership and development for Supervisors, Account Managers, and Customer Solutions Specialists.
• Develop and maintain standardized processes and operating standards to improve scalability and efficiency.
• Establish and monitor KPIs related to customer satisfaction, inventory accuracy, and productivity.
• Collaborate with Purchasing, Warehouse Ops, Customer Service, Sales to optimize inventory planning and fulfillment.
• Lead continuous improvement initiatives by analyzing data and feedback to identify trends and drive growth.

Connaissances

Leadership in inventory management

Operations management

Supply chain

Customer service

Industrial distribution

Formation

Bachelor's degree in Business / Supply Chain / Operations Management

Outils

Inventory management systems

RFID / replenishment solutions

Description du poste

Job Description

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives provides materials that help make each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has an ePlus Operations Manager opportunity. This role reports into SCD, an Ellsworth Corporation company, located in Germantown, WI. The ideal candidate would be open to either hybrid work out of our Germantown location or remote work.

Do you have leadership experience in logistics, supply chain, or customer service within a distribution environment? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries!Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

This role manages the operational performance, execution, and continuous improvement of the ePlus program. This position oversees Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to ensure consistent service delivery, operational excellence, and customer satisfaction. The role establishes scalable processes, drives performance outcomes, and partners across the business to support growth while maintaining strong customer experiences.

Responsibilities

• Manage day-to-day operations of the ePlus team to ensure consistent execution, service excellence, and operational performance across customer programs

• Provide leadership, coaching, and development for Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to support accountability, collaboration, continuous improvement, and customer focus

• Develop, implement, and maintain standardized processes, procedures, and operating standards that improve scalability, efficiency, service quality, and program performance

• Establish, monitor, and evaluate key performance indicators related to customer satisfaction, service levels, inventory accuracy, implementation effectiveness, productivity, and operational efficiency

• Partner with Purchasing, Warehouse Operations, Customer Service, Sales, and other Ellsworth teams to optimize inventory planning, replenishment strategies, order fulfillment, customer support, and system enhancements

• Lead continuous improvement initiatives by analyzing operational data, performance metrics, and customer feedback to identify trends, improve outcomes, and support profitable growth

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!Click Here for a summary of Employee Benefits

Qualifications

• 5+ years of leadership experience in inventory management, operations, supply chain, customer service, or industrial distribution. 3+ years of supervisory or management experience leading teams or leaders in a performance-driven environment.

• Bachelor’s degree in Business, Supply Chain, Operations Management, or a related field. Other combinations of education and experience may be considered.

• Experience developing and implementing operational processes, procedures, or standards.

• Experience using data, metrics, and reporting to support operational decisions and continuous improvement.

• Demonstrated ability to build strong relationships across functions and influence stakeholders at multiple organizational levels.

• Strong analytical and problem-solving skills with the ability to evaluate data and recommend practical solutions.

• Ability to develop, implement, and improve operational processes that support service quality, efficiency, and scalability.

• Experience with Vendor Managed Inventory, customer inventory management programs, or industrial distribution preferred.

• Knowledge of inventory management systems, automation technologies, radio frequency identification, or replenishment solutions preferred.

• Experience supporting adhesives, chemicals, manufacturing, or maintenance, repair, and operations environments preferred.

#SCD #Inventory #Supplychain #Logisitcs #Customerservice