ePlus Operations Manager

Ellsworth Corporation; Madison (WI); Hybride; USD 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

Competitive wage

Bonus plan

Comprehensive benefits

Résumé du poste

Ellsworth Corporation is seeking an ePlus Operations Manager to lead the day-to-day operations of the ePlus team based in Germantown, WI, with hybrid or remote work options. You will drive service excellence and scalable processes across inventory programs and customer projects.

Responsibilities include coaching supervisors, establishing KPI-driven performance, and partnering with Purchasing, Warehouse, Sales, and Customer Service to optimize fulfillment and satisfaction.

Qualifications

• 5+ years of leadership in inventory management, operations, supply chain, or customer service within a distribution environment.
• 3+ years of supervisory or management experience leading teams in a performance-driven environment.
• Bachelor's degree in Business, Supply Chain, Operations Management, or related field.

Responsabilités

• Lead day-to-day operations of the ePlus team to ensure consistent execution and service excellence.
• Provide leadership, coaching, and development for team members to support accountability and collaboration.
• Develop, implement, and maintain standardized processes and operating standards for scalability and efficiency.
• Establish and monitor KPIs related to customer satisfaction, service levels, and inventory accuracy.
• Partner with Purchasing, Warehouse Operations, Customer Service, and Sales to optimize inventory planning and order fulfillment.
• Lead continuous improvement initiatives based on data and feedback.

Connaissances

Leadership experience

Inventory management

Operations leadership

Data-driven decisions

Stakeholder management

Analytical skills

Process improvement

Vendor Managed Inventory

Inventory systems

Formation

Bachelor's degree in Business / Supply Chain / Operations

Outils

RFID systems

Inventory management software

Description du poste

Job Description:What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?Ellsworth Adhesives provides materials that help make each of those products!Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has an ePlus Operations Manager opportunity. This role reports into SCD, an Ellsworth Corporation company, located in Germantown, WI. The ideal candidate would be open to either hybrid work out of our Germantown location or remote work.Do you have leadership experience in logistics, supply chain, or customer service within a distribution environment? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.This role manages the operational performance, execution, and continuous improvement of the ePlus program. This position oversees Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to ensure consistent service delivery, operational excellence, and customer satisfaction. The role establishes scalable processes, drives performance outcomes, and partners across the business to support growth while maintaining strong customer experiences.ResponsibilitiesManage day-to-day operations of the ePlus team to ensure consistent execution, service excellence, and operational performance across customer programsProvide leadership, coaching, and development for Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to support accountability, collaboration, continuous improvement, and customer focusDevelop, implement, and maintain standardized processes, procedures, and operating standards that improve scalability, efficiency, service quality, and program performanceEstablish, monitor, and evaluate key performance indicators related to customer satisfaction, service levels, inventory accuracy, implementation effectiveness, productivity, and operational efficiencyPartner with Purchasing, Warehouse Operations, Customer Service, Sales, and other Ellsworth teams to optimize inventory planning, replenishment strategies, order fulfillment, customer support, and system enhancementsLead continuous improvement initiatives by analyzing operational data, performance metrics, and customer feedback to identify trends, improve outcomes, and support profitable growthPERKS & BENEFITSAs an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee BenefitsQualifications5+ years of leadership experience in inventory management, operations, supply chain, customer service, or industrial distribution. 3+ years of supervisory or management experience leading teams or leaders in a performance-driven environment.Bachelor's degree in Business, Supply Chain, Operations Management, or a related field. Other combinations of education and experience may be considered.Experience developing and implementing operational processes, procedures, or standards.Experience using data, metrics, and reporting to support operational decisions and continuous improvement.Demonstrated ability to build strong relationships across functions and influence stakeholders at multiple organizational levels.Strong analytical and problem-solving skills with the ability to evaluate data and recommend practical solutions.Ability to develop, implement, and improve operational processes that support service quality, efficiency, and scalability.Experience with Vendor Managed Inventory, customer inventory management programs, or industrial distribution preferred.Knowledge of inventory management systems, automation technologies, radio frequency identification, or replenishment solutions preferred.Experience supporting adhesives, chemicals, manufacturing, or maintenance, repair, and operations environments preferred.#SCD #Inventory #Supplychain #Logisitcs #Customerservice