Epique Rewards Supervisor

Fond-Du-Lac-Reservation; Duluth (MN); On-site; USD 29,000 - 33,000; Full time

Job summary

Fond du Luth Casino is seeking a Marketing Supervisor to oversee the Épique Rewards Representatives on site. You will support players, manage training, and ensure accurate data entry for the rewards program.

The role reports to the Marketing Manager and requires on-site work with strong team leadership, communication, and customer service skills. A 90-day probation and full-time status are included.

Qualifications

• High School Diploma or GED required.
• Two years of Gaming or Marketing experience preferred.
• Strong leadership and customer service skills are essential.

Responsibilities

• Supervises the Epique Rewards Representatives.
• Trains department staff to promote the property and its areas.
• Maintains filing and records system for the department.

Skills

Leadership

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

Word processing

Databases

Spreadsheets

MS Outlook

Job description

Division/Department: Fond du Luth Casino – MarketingLocation: Fond du Luth Casino- On SiteReports To: Marketing ManagerProbationary Period: 90 days – Full timeFLSA Status: Non-Exempt (hourly)Classification: Class A Gaming LicensureDriver’s License: Level 0 No Driver’s License required.Rate of Pay: $21.34 to $24.01Responsibilities: Supervises the Épique Rewards Representatives. Recognizing that each employee is a representative of the Casino, and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.Trains individuals in the department to promote the property and all its’ areas.Maintains filing and records system for the department.Completes all required paperwork and reports.Provide friendly and professional assistance to casino players, addressing inquiries and resolving issues promptly.Foster positive relationships with players to ensure a welcoming and engaging experience.Accurately enter and update player information into the casino’s database.Ensure all player details are correct and up-to-date, maintaining the integrity of the data.Work closely with other casino departments to ensure smooth operations and player satisfaction.Provide feedback to management on program effectiveness and opportunities for improvement.Ability to work well within a team, fostering a positive and collaborative environment.Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.Provides customer service in a manner that demonstrates a good working knowledge of all services and promotions at the casino properties. Communicates with and provides services to the guests in a manner which promotes the casino and sets an example of the highest quality of customer service.Knowledge of computer applications including word processing, databases and/ or data entry, spreadsheets and Microsoft Outlook is required.Appropriate work attire is required.Must attend all mandatory department training.Must attend all required Title 31 and/or SAR training.Ability to obtain a gaming identification badge to work in and around Casino property and facilities.Ensures confidentiality of financial records and all records for employees, band members and/or clients.Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.Maintains a clean and organized work area.Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.Qualifications: No Driver’s License required.High School Diploma or GED required.Two years of Gaming or Marketing experience preferred.One-year Supervisory experience preferred.Strong ability to lead by example, inspire, and motivate others is required.Excellent communication skills for interacting with both players and team members is required.Problem-solving mindset with the ability to remain calm and professional under pressure is required.Demonstrated positive customer service, communication and listening skills.Skill in data entry.Ability to communicate effectively orally and in writing is required.Ability to work independently and establish priorities is required.Attention to detail and accuracy is required.Ability to establish professional and harmonious working relationships on all projects and with all parties involved.Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.Subject to pre-employment and annual background checks.Operations are conducted seven days a week and on holidays.May be required to be available on call and to work extended hoursSome travel may be required.PHYSICAL REQUIREMENTS:Sedentary work with walking and standing required.Subject to inside environmental conditions, including work in a smoking environment.Lifting, bending and carrying up to 25 pounds, standing and or sitting for long periods of timeT he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities .As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources .The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO).Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.