Epicor Operations Consultant

Washington Frank International; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Washington Frank International seeks an experienced ERP Operations Consultant to join our remote team, delivering end-to-end ERP solutions for clients across North America and internationally. You will assess challenges, recommend software, and support implementations.

You will train users, manage data migrations, and collaborate with client teams to ensure successful adoption, while maintaining certifications and delivering on project milestones.

Qualifications

• Bachelor's degree in Computer Science, Business Administration, Accounting, Information Systems, or related field.
• Experience as ERP consultant or in ERP-driven environments.
• Hands-on Epicor ERP experience (Epicor 10 or Kinetic) and user training.
• Epicor certification is desirable.

Responsibilities

• Diagnose and resolve ERP issues; provide frontline support.
• Facilitate business process assessments to identify improvement opportunities.
• Deliver end-user training across ERP modules (inventory, production, sales, scheduling).
• Assist with data conversion and migration during ERP implementations.
• Develop functional requirements for customizations, integrations, reports.
• Create and execute project plans; identify resources and priorities.
• Provide project estimates; ensure on-time deliverables.
• Contribute on ERP implementation projects for clients.
• Support change management and user adoption during implementations.
• Collaborate with customers and internal teams to manage priorities and status.
• Maintain ERP certifications and product knowledge.
• Record time, expenses, and project activities in internal systems.

Skills

ERP Expertise

Epicor ERP

Project Management

Client Engagement

Communication Skills

Analytical Thinking

Education

Bachelor's degree in Computer Science, Business Administration, Accounting, Information Systems, or related field

Tools

Epicor ERP 10

Epicor Kinetic

Epicor Certification

Job description

A rapidly growing technology consulting organization is seeking an experienced ERP Operations Consultant to join its remote team. The company partners with organizations across North America and internationally, helping businesses maximize the value of their technology investments through enterprise software solutions, cloud services, business intelligence, infrastructure consulting, and cybersecurity initiatives.

In this role, you will work directly with clients to assess business challenges, recommend and implement software solutions, conduct training sessions, and support ERP-related initiatives. The ideal candidate is a strong problem solver who can work effectively both independently and as part of a project team.

Key Responsibilities

• Diagnose and resolve system issues, providing front-line support and troubleshooting assistance.
• Facilitate business process assessments and identify opportunities for operational improvement.
• Deliver end-user training across ERP functional areas, including inventory, production, sales, scheduling, engineering, and related business processes.
• Assist with data conversion and migration activities during ERP implementations.
• Develop functional requirements and specifications for customizations, integrations, reports, and system enhancements.
• Create and execute project plans, identify resource needs, set priorities, and monitor task progress.
• Provide project estimates and ensure deliverables are completed according to established timelines.
• Serve as a key contributor on ERP implementation projects for client organizations.
• Support organizational change management efforts and user adoption throughout implementation engagements.
• Collaborate closely with customers and internal project teams to manage priorities and communicate project status effectively.
• Maintain relevant ERP certifications and product knowledge.
• Accurately record time, expenses, and project-related activities within internal systems.

Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, Accounting, Information Systems, or a related field (or equivalent experience).
• Previous experience as an ERP consultant or working within an ERP-driven business environment.
• Hands-on experience with Epicor ERP platforms, including Epicor 10 and/or Kinetic.
• Epicor certification is highly desirable.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment while also managing responsibilities independently.
• Strong analytical, organizational, and problem-solving capabilities.
• Experience interacting directly with clients and supporting business transformation initiatives.