Epicor Operations Consultant

ComTec Solutions; City of Rochester (NY); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Relaxed company culture

9 paid holidays

Generous vacation allowance

Health Insurance and benefits

Job summary

ComTec Solutions is seeking an ERP implementation consultant for the Enterprise Systems Group in the Rochester area. You will deliver multiple software implementations from kickoff through Go-Live, with ongoing client support, on time, on budget, and within scope.

Responsibilities include advising clients on configuration, determining needs, designing solutions, and coordinating with internal teams. You will also generate quotes, meet timelines, and provide on-site training when needed.

Qualifications

• Bachelor level degree or equivalent work experience.
• Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software.
• Understanding of Manufacturing Operations.
• Proven success in ERP software project implementation and deployment across multi-business verticals.

Responsibilities

• Be the trusted advisor to clients on system configuration and implementation.
• Communicate with customer to determine needs and contribute solution design.
• Interpret requirements data and identify gaps between current state and future functionality.
• Manage project issues and coordinate activities and schedules with clients and internal teams.
• Assist with generating quote specifications and proposal generation.
• Adhere to project timelines and meet SLA goals.
• Provide support for clients in a help desk capacity and assist in troubleshooting.
• Provide on-site training and consulting for clients.

Skills

Strong written and verbal comms

Independent worker

Excellent organization

Troubleshooting & analytics

Education

Bachelor level degree or equivalent

Tools

MS Office

SharePoint

ERP software familiarity

Job description

About this position

Description:

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

• Dedicated to our Employees
• Passionate about the Customer
• Do the Right Thing
• Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY:

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

• REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
• Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
• Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
• Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
• Assist with generating quote specifications and proposal generation
• Ability to adhere to project timelines and meet Service Level Agreement goals
• Provide support for clients in a help desk capacity and assist in troubleshooting application questions
• Provide on-site training and consulting for clients if necessary

ADDITIONAL RESPONSIBILITIES:

• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

Requirements:

TECHNICAL SKILLS:

• High level (Intermediate) of proficiency in MS Office and SharePoint
• Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.

SOFT SKILLS & ABILITIES:

• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multitask
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to elevate a problem to another team member and whom to elevate to; accepts escalated issues; and mentors when appropriate
• Demonstrates empathy with users and professionalism at all times
• Work well with clients at all levels
• Operates with client satisfaction in mind
• Energy, enthusiasm and results-oriented
• Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• Bachelor level degree or equivalent work experience
• Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software
• Understanding of Manufacturing Operations
• Proven success in ERP software project implementation and deployment across multi-business verticals

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle

LOCATION: We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.

Benefits:

• Competitive salary
• Relaxed Company Culture
• Value Recognition and Rewards
• 9 paid holidays
• Generous Vacation Allowance
• Health/Dental/Vision Insurance
• Life Insurance and LT/ST Disability
• Birthday Paid time off
• Company 401K
• Company laptop & Cell Phone
• Team Outings & Events
• Weekly Company Meals
• Flexible Work/Life Balance Valued