Epicor ERP Support Specialist II

ENC - ElDorado National California Inc.; Riverside (CA); On-site; USD 45,460 - 59,236; Full time

Job summary

ElDorado National California Inc. (ENC) in Riverside, CA is seeking an Applications Support Technician II to manage day-to-day support for Epicor Kinetic ERP and other manufacturing applications.

This role serves as the primary contact for ERP support requests, assisting users with troubleshooting and business processes, and performing basic system administration and testing. The ideal candidate will have a bachelor’s degree in information systems or computer science and 2–5 years of customer

Qualifications

• Bachelor’s degree in information systems, Computer Science, or a related field.
• 2 to 5 years of customer service experience in a corporate or call center environment preferred.
• Experience with cloud-based enterprise solutions (e.g., Epicor, Salesforce, RingCentral, TravelBank, etc.).
• Understanding data integration and automation tools (QA Automation, ServiceNow, PowerBI, etc.).
• Understanding manufacturing processes such as production, inventory, purchasing, shipping, planning, and quality.
• Excellent customer service and analytical thinking.
• Knowledge of IT compliance and system security standards.
• Proven experience leading to the implementation and support of ERP, CRM (Salesforce), and Travel/Expense Management systems.

Responsibilities

• Respond and follow up IT-Helpdesk tickets related to enterprise applications.
• Provide daily support for Epicor Kinetic users.
• Troubleshoot application issues and coordinate with service providers when needed.
• Assist users with business process questions and maintain user security and permissions.
• Configure forms, dashboards, BAQs, reports, BPMs and workflows.
• Support Salesforce users and perform basic administration.
• Perform application testing before deployment.
• Assist with upgrades and patches, documenting recurring issues and resolutions.
• Create knowledge base articles.
• Assist with data imports/exports.
• Escalate complex issues to team lead / manager.

Skills

Customer service

Analytical thinking

ERP/CRM systems

Salesforce

PowerBI

ServiceNow

Education

Bachelor's degree in information systems or computer science

Tools

Epicor Kinetic ERP

Salesforce

RingCentral

TravelBank

PowerBI

QA Automation

ServiceNow

Job description

ElDorado National California Inc. (ENC) in Riverside, CA is seeking an Applications Support Technician II to manage day-to-day support for Epicor Kinetic ERP and other manufacturing applications.

This role serves as the primary contact for ERP support requests, assisting users with troubleshooting and business processes, and performing basic system administration and testing. The ideal candidate will have a bachelor’s degree in information systems or computer science and 2–5 years of customer