Epicor ERP Specialist II — SaaS Support & Optimization

Hartzell-Engine-Technologies-LLC; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Signia is seeking an ERP Support Specialist to diagnose and resolve moderately complex ERP issues within the Epicor Kinetic SaaS environment. You will support, configure, maintain, and enhance ERP processes across Manufacturing, Supply Chain, Inventory, Engineering, Finance, and Quality in Montgomery, Alabama.

Working with IT and business stakeholders, you will analyze requirements, develop ERP solutions via Epicor tools, provide user support, and help optimize processes while keeping

Qualifications

• ERP experience required.
• Experience with APIs, system integrations and ERP-related development preferred.
• Bachelor’s degree or equivalent in IS or related discipline.
• Strong communication and training skills for ERP users.

Responsibilities

• Diagnose and resolve moderately complex ERP system issues.
• Support ERP implementations, upgrades, and configuration changes.
• Provide technical training and guidance to ERP users.
• Collaborate with IT and engineering teams to resolve system issues.
• Analyze recurring problems and recommend process improvements.
• Maintain ERP documentation and troubleshooting resources.

Skills

ERP support

APIs experience

Cross-functional collaboration

Technical documentation

Education

Bachelor’s degree in Information Systems

Tools

Microsoft Office

Job description

Signia is seeking an ERP Support Specialist to diagnose and resolve moderately complex ERP issues within the Epicor Kinetic SaaS environment. You will support, configure, maintain, and enhance ERP processes across Manufacturing, Supply Chain, Inventory, Engineering, Finance, and Quality in Montgomery, Alabama.

Working with IT and business stakeholders, you will analyze requirements, develop ERP solutions via Epicor tools, provide user support, and help optimize processes while keeping