Epicor Business Analyst

The Planet Group; North Carolina; On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Details provided during interview

Job summary

The Planet Group is seeking a hands-on bilingual Epicor Business Analyst to support a major ERP transformation across multiple locations in the United States. You will work directly with users, translate business needs into practical Epicor solutions, and train users on how to effectively utilize the system.

The ideal candidate has strong Epicor experience across versions (including Kinetic), and will contribute to BAQs/BPMs, dashboards, KPIs, and successful upgrades while collaborating with

Qualifications

• Bilingual in Spanish and English, able to communicate with diverse users.
• Strong Epicor ERP experience across multiple versions and upgrades.
• Experience supporting Epicor upgrades/implementations.
• Hands-on BAQs and BPMs development and usage.
• Solid business process analysis, requirements gathering and improvement.
• Ability to translate business needs into functional/technical specs and train users.
• Experience delivering end-user training and effectively explaining Epicor features.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Analyze current business processes and identify opportunities to improve workflows within Epicor.
• Gather, document, and translate business requirements into specs for developers.
• Configure, support, and optimize Epicor ERP functionality.
• Collaborate with stakeholders, IT teams, and consultants during upgrades/implementations.
• Support multi-site transitions to Epicor Kinetic.
• Provide hands-on troubleshooting and user support for Epicor users.
• Develop and maintain BAQs, BPMs, dashboards, reports, and KPIs.
• Participate in system testing, UAT, upgrades, patches, and go-live activities.
• Document processes, configurations, and workflows for governance and training.
• Deliver hands-on user training and promote Epicor best practices for adoption.
• Support integrations between Epicor and third-party applications.
• Ensure data accuracy and system integrity; wear multiple hats in a fast-paced environment.

Skills

Bilingual (Spanish & English)

Epicor ERP experience

Requirements gathering

Process improvement

End-user training

Analytical skills

Communication skills

Cross-functional collaboration

Tools

Epicor

BAQs

BPMs

Job description

Compensation Range: Up to $130k annually

Benefits: Details provided during interview process

Introduction

Our client is seeking a hands-on bilingual Epicor Business Analyst to support a major ERP transformation across multiple locations. The organization currently operates several different versions of Epicor, including legacy and Kinetic environments, and is actively working toward standardizing its sites on Epicor Kinetic.

This is an excellent opportunity for an experienced Epicor professional who enjoys being hands-on, working directly with users, improving business processes, and helping organizations get the most value from their ERP system.

The ideal candidate will be both technically capable and highly personable, with the ability to translate business needs into practical Epicor solutions while also training users on how to effectively utilize the system.

Day-to-Day Responsibilities

• Analyze current business processes and identify opportunities to improve workflows and efficiency within Epicor
• Gather, document, and translate business requirements into functional and technical specifications
• Configure, support, and optimize Epicor ERP functionality
• Work closely with business stakeholders, end users, IT teams, and external consultants throughout Epicor upgrades and implementations
• Support the transition of multiple sites from various Epicor versions to Epicor Kinetic
• Provide hands-on troubleshooting and day-to-day support for Epicor users
• Develop and maintain BAQs, BPMs, dashboards, reports, and KPIs
• Participate in system testing, UAT, upgrades, patches, and go-live activities
• Document system processes, requirements, configurations, and workflows
• Provide hands-on user training and teach employees how to effectively use Epicor
• Promote Epicor best practices and improve user adoption across the organization
• Support integrations between Epicor and third-party applications
• Help ensure data accuracy, system integrity, and adherence to internal processes
• Wear multiple hats and collaborate across teams in a fast-paced environment

Required Skills & Qualifications

• Bilingual (Must be fluent in Spanish & English)
• Strong Epicor ERP experience, ideally with experience across Epicor 9/E10 through Kinetic
• Previous experience supporting or participating in Epicor upgrades and/or implementations
• Hands-on experience with BAQs and BPMs
• Strong understanding of business process analysis, requirements gathering, and process improvement
• Experience translating business requirements into functional/technical specifications for development teams
• Strong experience providing end-user training and support, with the ability to explain Epicor functionality in practical, easy-to-understand terms
• Excellent analytical, problem-solving, communication, and interpersonal skills
• Ability to work independently while collaborating effectively with cross-functional teams

Preferred Skills & Qualifications

• Experience supporting multi-site Epicor environments
• Experience with Epicor Kinetic Cloud
• Experience with Epicor reporting, dashboards, KPIs, and system integrations
• Experience creating process documentation, workflows, and training materials
• Previous experience supporting large-scale ERP transformations or standardization initiatives
• Comfortable working in a highly hands-on environment where priorities can shift and team members are expected to wear multiple hats
• Willingness and ability to travel periodically based on project requirements