Epic Willow Inpatient Systems Analyst

Peoplefluent; Lansing, Northern (MI, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

University of Michigan Health - Sparrow in Lansing, MI is seeking an entry‑level Application Systems Analyst to provide foundational support for application systems. You will troubleshoot, perform minor configurations, and document workflows to support reliability and performance.

As you gain experience, you will escalate complex issues, monitor applications, and collaborate with teammates and vendor partners to ensure smooth operations and clear communication of problems and resolutions.

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and documentation skills.

Responsibilities

• Assist in analyzing and resolving basic application issues, escalating complex problems as needed.
• Performs primary support of applications as experience progresses.
• Monitor applications for performance issues, escalating as needed.
• Collaborate with team members, included in vendor relationships.
• Document workflows, configurations, and issue resolutions according to standards.
• Collaborate with team members to ensure effective communication of application issues.
• Develop foundational skills in application management and problem-solving.
• Perform minor system configurations and support system upgrades.

Skills

Analytical thinking

Problem solving

Communication

Documentation

Education

High school diploma + 3 yrs appl. analysis

Associates degree in CS/IT or related field + 1 yr appl. analysis

Bachelor's degree in CS/IT or related field

Job description

Job ID: 55947

Positions Location: Lansing, MI

Description

General Purpose of Job

The Entry-Level Application Systems Analyst provides foundational support, including troubleshooting, minor configurations, and documenting application systems. This role focuses on developing technical and analytical skills in application management.

Essential Duties

• Assist in analyzing and resolving basic application issues, escalating complex problems as needed.
• Performs primary support of applications as experience progresses.
• Monitor applications for performance issues, escalating as needed.
• Collaborate with team members, included in vendor relationships.
• Document workflows, configurations, and issue resolutions according to standards.
• Collaborate with team members to ensure effective communication of application issues.
• Develop foundational skills in application management and problem-solving.
• Perform minor system configurations and support system upgrades.

Job Requirements

General Requirements

None

Work Experience

• Required: Must have exposure to IT support or customer service.
• Preferred: Ideal candidate will have experience in application management and troubleshooting.

Education

• High school diploma and a minimum of 3 years of application analysis experience OR Associates degree computer science, IT or related field and a minimum of 1 year of application analysis experience OR Bachelors degree in computer science, IT or related field

Specialized Knowledge and Skills

• Strong analytical and problem-solving skills.
• Effective communication and documentation skills.

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Information Technology

Requirements

Shift Days Degree Type / Education Level High School / GED Status Full-time Facility Match Any Experience Level Under 4 Years