Epic Cadence & MyChart Analyst

Peoplefluent; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Michigan Health - Sparrow is seeking an Entry-Level Application Systems Analyst to provide foundational support for multiple application systems. You will troubleshoot basic issues, perform minor configurations, document workflows, and develop core skills in application management.

As you gain experience, you will deliver primary application support, monitor performance, and collaborate with team members and vendors to ensure clear communication of issues and effective upgrades.

Qualifications

• Analytical and problem-solving skills are required.
• Ability to troubleshoot basic application issues and escalate complex ones.
• Documentation of workflows, configurations, and issue resolutions.
• Effective communication and collaboration with team members and vendors.

Responsibilities

• Assist in analyzing and resolving basic application issues, escalating complex problems as needed.
• Perform primary support of applications as experience progresses.
• Monitor applications for performance issues, escalating as needed.
• Collaborate with team members, including vendor relationships.
• Document workflows, configurations, and issue resolutions according to standards.
• Collaborate with team members to ensure effective communication of application issues.
• Develop foundational skills in application management and problem-solving.
• Perform minor system configurations and support system upgrades.

Skills

Analytical skills

Troubleshooting

Documentation

Communication

Education

High school diploma + 3 years experience

Associate degree in CS/IT or related field + 1 year experience

Bachelor's degree in CS/IT or related field

Job description

The Entry-Level Application Systems Analyst provides foundational support, including troubleshooting, minor configurations, and documenting application systems. This role focuses on developing technical and analytical skills in application management.

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Assist in analyzing and resolving basic application issues, escalating complex problems as needed.
• Performs primary support of applications as experience progresses.
• Monitor applications for performance issues, escalating as needed.
• Collaborate with team members, included in vendor relationships.
• Document workflows, configurations, and issue resolutions according to standards.
• Collaborate with team members to ensure effective communication of application issues.
• Develop foundational skills in application management and problem-solving.
• Perform minor system configurations and support system upgrades.

Job Requirements

General Requirements None

Work Experience Required: Must have exposure to IT support or customer service. Preferred: Ideal candidate will have experience in application management and troubleshooting.

Education High school diploma and a minimum of 3 years of application analysis experience OR Associates degree computer science, IT or related field and a minimum of 1 year of application analysis experience OR Bachelors degree in computer science, IT or related field

Specialized Knowledge and Skills Strong analytical and problem-solving skills. Effective communication and documentation skills.

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.