Epic Systems Analyst - Willow Ambulatory

Highmark Health; Richmond (VA); On-site; USD 68,400 - 105,900; Full time

Job summary

A healthcare organization in Richmond, Virginia, is seeking an Epic Willow Ambulatory Analyst responsible for the design and support of pharmacy operations. This role focuses on ensuring efficient medication workflows in a complex healthcare setting. Key responsibilities include system maintenance, collaborating with pharmacy operations, and analyzing workflows. Candidates need a minimum of 3 years of systems administration in Epic and an associates degree or equivalent experience. Certification within 6 months is required.

Qualifications

• 3 years of systems administration experience within Epic modules.
• Preferred: 3 years of experience in the healthcare industry.
• Epic Application Certification within 6 months required.

Responsibilities

• Design, implement, and support Epic Willow Ambulatory functionality.
• Analyze and translate operational needs into Epic configuration.
• Perform routine system maintenance and resolve incidents.
• Collaborate with teams for shared medication records.

Skills

Analysis

System configuration

Customer service

Project management principles

Education

Associates degree or 2 years of relevant work experience

Bachelor’s degree in Computer Science or related field

Job description

Company

enGen

Job Summary

This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization. The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity.

The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point‑of‑sale‑related integrations. This role operates in a high‑volume, production‑focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput.

While the role is primarily focused on Willow Ambulatory, there is opportunity for periodic collaboration and knowledge sharing with the Willow Inpatient team to support enterprise alignment, shared medication records, and cross‑application initiatives.

Essential Responsibilities

• Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows.
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability.
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts.
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment.
• Partner closely with Retail Pharmacy Operations and leadership to identify workflow inefficiencies, support new store openings, workflow changes, and operational initiatives; ensure system configuration aligns with day‑to‑day pharmacy operations; serve as subject‑matter resource for stakeholders on Willow Ambulatory capabilities.
• Participate in integrated testing, retail workflow validation, upgrade readiness, cutover planning, go‑live execution, and stabilization for changes and enhancements.
• Validate system behavior in production‑like scenarios to ensure workflows function as expected under real‑world volume and timing constraints.
• Support workflows that integrate Willow Ambulatory with third‑party retail pharmacy systems, dispensing hardware, and external vendor platforms; partner with interface and vendor teams for issue triage, testing, and resolution.
• Collaborate with Willow Inpatient team for shared medication records, enterprise build alignment, cross‑application initiatives, and upgrades affecting both inpatient and ambulatory pharmacy.
• Independently manage assigned tasks and small‑to‑medium retail pharmacy initiatives; balance enhancement work with production support; provide clear status updates, identify risks, and elevate operational concerns.
• Create and maintain build documentation, workflow descriptions, test artifacts, and support materials; follow enterprise intake, change control, and documentation standards; contribute to continuous improvement of support processes.

Experience

• Required: 3 years of systems administration experience within one or more Epic modules.
• Preferred: 3 years of experience in the healthcare industry.

Skills

• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate complexity.
• Excellent customer service, critical thinking, and both written and verbal communication and interpersonal skills.
• Strong organizational skills in managing priorities.
• Demonstrated knowledge of project management principles relevant to assigned tasks.

Education

• Required: Associates degree or 2 years of relevant work experience in lieu of a degree.
• Preferred: Bachelor’s degree in Computer Science, Information Systems, Healthcare, or related field.

Licenses or Certifications

• Required: Epic Application Certification within 6 months.
• Preferred: Epic Willow Ambulatory Certification.

Travel Requirement

0% - 25%

Physical, Mental Demands and Working Conditions

Office‑or‑Remote based. May teach or train others occasionally. Works primarily out‑of‑office selling products/services (sales employees) – never. No physical site required. Lifting: up to 10 pounds constantly; 10‑25 pounds occasionally; 25‑50 pounds rarely.

Pay Range

Minimum: $68,400.00; Maximum: $105,900.00

Disclaimer & Compliance

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees.

Legal and privacy compliance: employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with HIPAA and all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Employees must also comply with the company’s Code of Business Conduct, applicable federal, state, and local laws, and training requirements.

Discrimination is prohibited for all protected classes under all applicable federal, state, and local law.