Epic Training Manager (Remote)

Quest Diagnostics Incorporated; Denver (CO); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Education assistance

Annual incentive plans

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a seasoned Training Manager to lead the Epic training program. The role focuses on building and maintaining the LMS, coordinating with project leadership, and delivering effective end-user and super-user training.

You will shape curriculum delivery methods, recruit and mentor trainers, and ensure readiness for go-live events across onsite teams. A strong emphasis on change management and long-term training leadership is expected.

Qualifications

• 3-5+ years training management experience.
• Ability to work onsite with project team as needed.
• Bachelor's degree or equivalent work experience.
• Epic certification or credential is required.

Responsibilities

• Securing and maintaining a Learning Management System (LMS).
• Communicating with project leadership about training milestones, policies and decisions.
• Designing the course offerings and course catalog in the LMS.
• Securing training rooms, workstations, printers, and other equipment needed for classroom trainings.
• Creating an efficient schedule for classroom training.
• Managing the Epic training environment and providing support.
• Developing a training strategy including environments and refresh schedules.
• Recruiting, staffing and hiring principal trainers for functional trainings staff.
• Developing and executing the credentialed trainer program.
• Overseeing physician training and managing risks in the program.
• Determining curriculum delivery methods (instructor-led, eLearning, blended).
• Setting training requirements for end user system access and securing buy-in.

Skills

Training management

Leadership

Education

Bachelor's degree or equivalent

Epic Certified

Job description

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part‑time or full‑time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Responsibilities

Administration and Planning

• Securing and maintaining a Learning Management System (LMS)
• Communicating with project leadership about training milestones, policies and decisions
• Designing the course offerings and course catalog in the LMS
• Securing training rooms, workstations, printers, and other equipment needed for classroom trainings
• Creating an efficient schedule for classroom training

Managing the Epic training environment

• Preparing for the creation and build of the training environment
• Providing support and troubleshooting issues that arise
• Developing a training strategy, which includes coordinating the training environments, refreshing schedules, and developing playground and practice environments

Managing the training team

• Recruiting, staffing and hiring principal trainers for functional trainings staff
• Developing and executing the credentialed trainer program to onboard classroom trainers
• Managing principal trainers and training team tasks
• Managing the physician training program
• Assessing risks and issues associated with the training program

Developing training program

• Determining the types of curriculum delivery methods (eg instructor led classes, eLearning and blended) that will be used during super user training and end user training
• Setting training requirements for end user system access and getting buy in on this decision from project and operational leadership
• Developing post live training for new hires, refresher training, optimization, upgrade training etc.

Acting as a change management and transition champion

• Creating and executing an overall vision for the training program, including requesting support from project leadership
• Outlining and forming additional educational plans as desired by the organization
• Generating strong super user engagement during and after go live
• Transitioning from implementation to maintaining training after go live

Long Term training management and leadership

• Planning and executing a successful training program after the Epic system go live
• Creating a series of refresher training classes immediately following go live
• Overseeing skills enhancement training
• Collaborating to develop Epic specific training for new employees
• Planning how to deliver new information about the system to end users before upgrades

Qualifications

• 3-5 +years training management experience

Required

• Ability to work onsite with project team as needed.
• Travel Up to 25%
• Bachelor's degree or equivalent work experience
• Epic Certified

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.