Epic Training Manager, Raleigh, NC, US

Intellibee; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning: 401(k) program

Green Card processing support

Job summary

IntelliBee is seeking a seasoned Epic training leader to steer the enterprise Epic training program across DSOHF. You will oversee strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, and workflow changes.

You will partner with application managers and governance groups to assess needs, establish plans, and drive go-live readiness, while standardizing processes across facilities and supporting post-go-live activities.

Qualifications

• 5+ years in Epic training program management.
• 5+ years Epic implementation, upgrade, or optimization experience.
• 3+ years leading Epic training teams.
• 3+ years developing Epic curricula and materials.
• 3+ years applying adult learning principles in enterprise training.
• 3+ years_project management in healthcare implementation.

Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training for upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, and clinical/business leaders to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; implement corrective actions.

Skills

Epic training management

Epic upgrades & optimizations

Curriculum development

Adult learning principles

Leadership & team management

Project management

Epic certification (desired)

Healthcare training in multi-site

Job description

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities:

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Skill Matrix:

• Epic EHR training program management Required 5 Years
• Epic implementation, upgrade, or optimization experience Required 5 Years
• Leadership and management of Epic training teams Required 3 Years
• Development and management of Epic training curriculum and materials Required 3 Years
• Epic training methodologies and adult learning principles Required 3 Years
• Project management and implementation experience Required 3 Years
• Epic certification/credentialing Highly desired
• Experience supporting behavioral health, long-term care, or complex healthcare environments Highly desired 2 Years
• Experience managing training for multi-site or enterprise Epic environments Highly desired 2 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.