EPIC Training Coordinator

DRISCOLL HEALTH PLAN; Corpus Christi (TX); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Driscoll Health Plan in Corpus Christi, TX seeks an Epic Training Coordinator to lead coordination and administrative support of Epic training programs for end users across locations. You will work with the Epic Training Manager to schedule classes, manage logistics, and ensure thorough documentation and evaluation of trainings.

The role requires exceptional organizational, planning and communication skills, as well as strong customer service and onboarding responsibilities.

Qualifications

• Highly effective organizational and planning skills with use of electronic tools.
• Exceptional communication and customer service skills are essential.
• Detailed tracking, documentation and recordkeeping abilities are imperative.
• Effective teamwork within the Epic Training Team is required.

Responsibilities

• Coordinate and schedule Epic training programs, resources and functions for all roles in all locations.
• Participate in onboarding teams and provide training updates.
• Plan, schedule, organize and monitor Epic training efforts and communicate with the Epic Training Manager.
• Coordinate physician training with Medical Staff Services for credentialing and onboarding.
• Manage computer classrooms and equipment usage and upkeep.
• Maintain documentation and recordkeeping for training attendees, curriculum materials and trainers.
• Adjust Epic training schedule to meet staffing needs.
• Support the Learning Management System and maintain confidentiality.
• Adhere to hospital policies and procedures and corporate compliance.
• This is primarily in-person with occasional remote work if team needs support.
• Perform other related duties as assigned.

Skills

Organizational skills

Planning skills

Communication skills

Customer service

Documentation skills

Tools

LMS

Job description

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

GENERAL PURPOSE OF JOB

The Epic Training Coordinator will have primary responsibility for coordination and administrative support of Epic training programs and solutions for end users in all locations. This position is the key Epic department lead for coordinating various Epic training programs and classes/events in conjunction with the Epic Training Manager. Responsible for coordination of Epic classroom training, one-on-one training, logistics, attendance documentation, classroom set up/maintenance, equipment management, classroom maintenance, documentation management and course evaluations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration required.

• Responsible for coordinating and scheduling Epic training programs, resources and functions for all roles in all locations.
• Serves on organizational onboarding teams performing tasks assigned by the Epic Training Manager and/or Epic Director. Routinely provides training updates to appropriate individuals.
• Exercises independent judgement in the planning, scheduling, organizing, and monitoring of ongoing Epic training efforts; communicate to the Epic Training Manager as needed.
• Coordinates physician training in conjunction with Medical Staff Services requirements for credentialing and onboarding.
• Facilitates the use and management of computer classrooms and equipment to ensure upkeep and optimal use.
• Maintains required documentation and recordkeeping systems for Epic training attendees, curriculum materials and Epic trainers per program/regulatory requirements.
• Adjusts and updates Epic training schedule to facilitate staffing needs.
• Supports program and learning management system.
• Maintains the utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• This is an in-person position with occasional opportunities to work remotely when supported by team needs.
• Performs other related work as required.

EDUCATION AND/OR EXPERIENCE - Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

• Ideal candidates for this position possess highly effective organizational and planning skills, including utilization of electronic tools to assist.
• Exceptional communication and customer service skills are a must.
• Detailed tracking, documentation and recordkeeping skills are imperative.
• This position is an integral part of the Epic Training Team so effective teamwork is essential.

CERTIFICATES, LICENSES, REGISTRATIONS

Occasional travel for service to Driscoll facilities is required. A reliable form of transportation, a valid Texas driver’s license and proof of insurance is required.