EPIC Training Specialist l

Central Health; Austin (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Central Health is seeking an Epic Training Specialist I to educate clinical and administrative staff on Epic and EHR workflows. You will craft training materials, deliver sessions, and support end users during system changes. The role includes in-person and virtual delivery and travel between Central Health clinics in Travis County.

Qualifications include a high school diploma, at least one year of training or EHR experience, and strong communication skills for adult learners.

Qualifications

• 1 year of experience in computer-related training, adult education or EHR super-user.
• Experience creating training materials and curricula for end users.
• Familiarity with Epic training modules and workflow guidance.

Responsibilities

• Deliver Epic and EHR training to clinical and administrative teams.
• Create manuals, lesson plans, tip sheets, and other learning resources.
• Conduct in-person and virtual training sessions and assess outcomes.
• Travel between Central Health clinics across Travis County.

Skills

Training delivery

EHR knowledge

Epic training

Adult education

Technical support

Education

High school diploma/equivalent

Tools

LMS

Job description

Overview

The Epic Training Specialist I is responsible for the training and support of all clinical and administrative team members. The Epic Training Specialist I will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Training Specialist I will also perform other duties as assigned.

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business need.

Responsibilities

Essential Functions

• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.
• Provide support for the roll out of Epic training to end users.
• Deliver educational offerings based on adult learning principles.
• Adhere to following standardized templates for lesson plans, manuals, tip sheets and other learning resources for end users.
• Evaluate end user learning outcomes and feedback to ensure effective high-quality education and training of end users. Recommend and implement innovative ways to enhance the effectiveness of education.
• Ensure all end users are properly trained and able to demonstrate proficiency in the system prior to gaining access to the production environment.
• Assist end-users with initial logins and verifying correct system access.
• Act as subject matter expert to ensure training quality and consistency.
• Collaborate with the Epic Training Specialist II and other responsible parties, for curriculum development, developing playground/practice environments, and relevant refreshing schedules.
• Able to travel between all Central Health clinics located throughout Travis County.
• Work collaboratively to create and continuously update technical training materials and learning resources for various training needs.
• Provide ongoing support to team members to ensure proficient utilization of the system.
• Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and assigned tasks.
• Conduct both group and individual training sessions with end users as needed.
• Conduct training in person and virtually.
• Provide technical support via phone, online, and/or in person.
• Serve as a primary resource to the EHR super- users in ticket resolution.
• Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application.
• Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction.

Qualifications

MINIMUM EDUCATION:

High school diploma/equivalent (higher degree accepted)

MINIMUM EXPERIENCE: One year of experience in computer related training, adult education or as an Electronic Health Record super-user