Epic Technical Manager

Network Health; Town of Brookfield (WI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Network Health is seeking an experienced Epic Technical Manager to act as the technical lead for the Epic system. The role will manage Epic upgrades, testing efforts, and coordinate infrastructure support across production and non-production environments.

The candidate will collaborate with leadership, Epic analysts, and business areas to optimize Epic features. The schedule includes 8am-5pm, Monday to Friday, with on-call rotations including nights, weekends, and holidays.

Qualifications

• Bachelor's degree in computer science or related field preferred.
• Minimum of 3 years' experience in development, systems design, or similar.
• 1+ year Epic experience required.
• Healthcare or health insurance background preferred.
• Current certification in appropriate modules, as required.

Responsibilities

• Direct and manage application and integrated testing efforts and system upgrades
• Configure and support interfaces used to migrate application build between environments using the Data Courier application
• Define and implement the change control process and coordinate key Epic environment activities including updates, upgrades, and build migration
• Track update and patch levels for each production and non-production environment
• Coordinate and prepare for the successful testing of system changes prior to live deployment
• Prepare and update business specifications, process flow diagrams, and technical documentation
• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process
• Ensure that technical requirements and tasks are understood, clearly communicated and executed on time
• Act as a liaison between the technical team and application team
• Coordinate production and non-production hardware and software support for the Epic infrastructure
• Lead infrastructure capacity planning and monitoring activities
• Organize and complete projects and tasks on time, according to prioritization
• Timely response to business needs as defined by the business owner
• Perform a thorough review of all Foundation Build and operational requested content and workflows for application

Skills

Epic system

Technical leadership

Testing and upgrades

Change control

Project management

Documentation

Capacity planning

Stakeholder liaison

Education

Bachelor's degree preferred

Tools

Data Courier

Job description

The Epic Technical Manager serves as the technical lead for the Epic system. This position will manage Epic system upgrades and testing efforts. The Epic Technical Manager will need to collaborate with the leadership, Epic analysts and the operational business areas to ensure optimization of the Epic system and features. This position will also coordinate production and non-production hardware and software support for the Epic infrastructure.

Location

Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model.

Hours

1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday, on call rotation to include nights, weekends, and holidays

Job Responsibilities

• Direct and manage application and integrated testing efforts and system upgrades
• Configure and support interfaces used to migrate application build between environments using the Data Courier application
• Define and implement the change control process and coordinate key Epic environment activities including updates, upgrades, and build migration
• Track update and patch levels for each production and non-production environment
• Coordinate and prepare for the successful testing of system changes prior to live deployment
• Prepare and update business specifications, process flow diagrams, and technical documentation
• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process
• Ensure that technical requirements and tasks are understood, clearly communicated and executed on time
• Act as a liaison between the technical team and application team
• Coordinate production and non-production hardware and software support for the Epic infrastructure
• Lead infrastructure capacity planning and monitoring activities
• Organize and complete projects and tasks on time, according to prioritization
• Timely response to business needs as defined by the business owner
• Perform a thorough review of all Foundation Build and operational requested content and workflows for application

Job Requirements

• Bachelor's degree in computer science, information systems or related discipline preferred.
• Relevant experience may be considered in lieu of degree
• Minimum of 3 years' experience in development, systems design, technical analyst, or similar discipline required
• 1+ years relevant experience with Epic
• Healthcare or health insurance background required
• Current certification in appropriate modules, as required
  • Data Courier Administrator, etc.
  • Upon hire, certifications must be obtained in an agreed upon timeline

Network Health is an Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.