Client Systems Administrator

Epic; BLOOMINGTON (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Merit-based compensation

Four-week sabbatical after five years

Job summary

Epic is seeking a Client Systems Administrator to support software delivery across leading healthcare organizations. This role involves configuring and maintaining critical systems for reliable user access, collaborating with engineers and support teams to ensure performance and security, with a focus on providing exceptional healthcare solutions.

The position is primarily based in Madison, Wisconsin, and requires relocation assistance. Candidates should possess strong analytical skills and a relevant degree. Epic offers competitive compensation, comprehensive benefits, and a unique working environment that fosters personal growth.

Qualifications

• A history of academic and professional success is required.
• Willingness to travel 1-2 weeks per year.
• Eligibility to work in the U.S. without visa sponsorship.

Responsibilities

• Configure, maintain, and support the systems that connect clinicians and staff to Epic.
• Ensure reliable access to tools necessary for outstanding care.
• Collaborate with teams across Epic to design and maintain scalable solutions.

Skills

Strong analytical and reasoning skills

Collaboration and team work

Problem-solving

Education

Bachelor's degree or higher in engineering, math, physics, MIS, or hard science

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As a Client Systems Administrator within Epic’s Hosting entity, you'll help deliver Epic software to end users across some of the largest healthcare organizations in the world. You'll be responsible for configuring, maintaining, and supporting the systems that connect clinicians and staff to Epic, ensuring reliable access to the tools they need to provide outstanding care. You'll work across a wide range of technologies to deploy new environments, troubleshoot complex issues, and support production systems. Whether it's managing application delivery, automating deployments, or debugging system–level problems, you'll play a key role in keeping healthcare running smoothly.

You'll collaborate with teams across Epic. Alongside developers, implementation staff, technical support, and customers, you'll play a key role in designing and maintaining performant, secure, and scalable solutions. Along the way, you'll build deep expertise in enterprise IT and develop specialized skills in areas like web services, automation, Windows internals, scripting, and application publishing.

Learn more about the team at https://careers.epic.com/Jobs/Hosting.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work.

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant‑quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four‑week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit‑based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

• Bachelor's degree or higher in engineering, math, physics, MIS, or hard science preferred
• A history of academic and professional success
• Strong analytical and reasoning skills
• Willingness to travel 1-2 weeks per year
• Eligible to work in the U.S. without visa sponsorship
• Relocation to Madison, WI area (reimbursed)
• COVID-19 vaccination

As a member of the Hosting team at Epic you'll be responsible for the confidentiality, integrity, and availability of Epic Hosting. Those responsibilities include:

• Following policies and procedures and escalating when policies or procedures are not followed
• Escalating potential security incidents and providing relevant information
• Meeting all security responsibilities defined in policies and procedures