EPIC Support Analyst/Trainer

North Carolina Community Health Center Association; Greensboro (NC); On-site; USD 65,000 - 78,000; Full time

Job summary

Triad Adult and Pediatric Medicine (TAPM) seeks an OCHIN/EPIC Training Analyst to manage and support the Epic system, bridging clinical and IT to ensure accurate patient data and improved care. This is a 100% onsite role.

Responsibilities include delivering engaging end‑user education, serving as the primary Epic resource, analyzing data trends, and coordinating training logistics across departments.

Qualifications

• Bachelor's degree or higher in education, healthcare, or a technical field.
• 4+ years in clinical support and maintaining an OCHIN/EPIC System.

Responsibilities

• Exhibit effective and engaging training sessions for diverse audiences.
• Serve as primary resource for the OCHIN/EPIC System.
• Plan, schedule, and present end-user education for the OCHIN/EPIC System.
• Evaluate and monitor OCHIN/EPIC tickets and IT helpdesk requests.
• Provide login labs and system access support after training.

Skills

Epic System

Training delivery

Data analysis

End-user education

Cross-functional teamwork

Project management

HIPAA compliance

Microsoft Office

Education

Bachelor's degree in education/healthcare/technical field

Tools

Microsoft Office

Job description

Position Summary: This position is to manage and support an OCHIN/EPIC System within Triad Adult and Pediatric Medicine (TAPM). This position will bridge the gap between clinical and technology to ensure patient data is accurate, reliable, and accessible, ultimately improving patient care and healthcare delivery. This is a 100% onsite position.

JOB RESPONSIBLITES

• Exhibit effective and engaging training sessions to diverse audiences including management staff, nurses, medical assistants, patient services staff, ancillary support staff, medical providers, nurse practitioners, outside community agencies, and physician assistants.
• Serve as primary resource for the OCHIN/EPIC System.
• Plan, schedules, and presents end-user education for the OCHIN/EPIC System.
• Evaluate, monitor and completes OCHIN/EPIC and IT helpdesk tickets.
• Conduct OCHIN/EPIC training classes on an as needed basis and provides one-on-one support to staff.
• Analyze data from the OCHIN/EPIC System to identify trends, improve processes, and support data-driven decision-making.
• Recognize and resolve system issues to optimize clinical workflows.
• Assign and distribute E-learnings on OCHIN/EPIC modifications and changes.
• Subject matter expert to ensure training quality and consistency for the OCHIN/EPIC System.
• Collaborate with core staff and able to work cross-functionally with multiple layers of the organization.
• Ensure all users are properly trained and able to demonstrate proficiency in the OCHIN/EPIC System prior to gaining access to the production environment.
• Provide login labs for end-users upon completion of their training, providing system credentials, supporting initial login, and verifying correct system access.
• Develop and present oral and written communications to Management staff and other department heads.
• Design and develop a methodology for tracking and reporting end-user training statistics (e.g. attendance, competency, success rate, etc.).
• Coordinate logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc.
• Communicate operational and project issues to appropriate management.
• Demonstrates consistent compliance with the enterprise’s defined cultural behaviors (Integrity, Outstanding Service, Innovative Climate, Caring Spirit and Financial Viability)
• Help identify and document workflows.
• Assessing the scope and impact of the OCHIN/EPIC System.
• Performs other duties and responsibilities as assigned.

EDUCATION

Bachelor’s degree in education, healthcare and/or other technical field. Four or more years of experience in clinical support and maintaining an OCHIN/EPIC System. An equivalent combination of education and experience may be considered in an Ambulatory Healthcare setting. Certifications and knowledge of OCHIN/EPIC is a definite plus.

KNOWLEDGE

As an OCHIN/Epic Support Analyst/Trainer, you must be self-motivated and well organized with strong innovation and facilitation skills. You must also have strong analytic and problem-solving skills as well as strong multitasking and project management skills. It is also vital that you have excellent verbal and written communication, interpersonal, presentation skills, and the ability to effectively communicate technical information to persons across multiple business and technical teams at varying levels of expertise.

• Healthcare domain experience with HIPAA, HITECH, HL7 and FQHC.
• MUST have Project Management Skills and Change Management Skills.
• OCHIN/EPIC experience is required.
• Proficient in Microsoft Office Products
• Technical knowledge and experience in the development, installation, implementation and support of information systems and technologies
• Strong analytical and project prioritization skills
• Leadership skills and ability to work with minimum supervision
• Excellent verbal/written communication skills
• Need Analysis skills
• Other duties as assigned

SKILLS

• Superior individual and group working skills are required.
• Ability to work in a fast paced, high stress environment is required.
• Superior customer service and communication skills are required.

REQUIREMENTS

• On-call and must be willing to travel to remote sites