EPIC Support Analyst/Trainer

Triad Adult & Pediatric Medicine, Inc.; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Triad Adult & Pediatric Medicine, Inc. seeks an EPIC Training Analyst to deliver comprehensive end-user education across clinical and administrative staff.

You will serve as the primary EPIC resource, plan training sessions, manage tickets, and collaborate across departments to ensure staff achieve proficiency and compliant use of the EPIC system.

Qualifications

• Bachelor's degree in education/healthcare or technical field.
• Four+ years of experience in clinical support and EPIC system delivery.
• Certifications and knowledge of EPIC are a plus.

Responsibilities

• Deliver engaging EPIC training sessions to diverse staff.
• Serve as primary EPIC system resource for training and support.
• Plan, schedule and present end-user education for EPIC projects.
• Resolve EPIC tickets and monitor system upgrades.
• Provide one-on-one EPIC training and login labs.
• Develop methods to track training attendance and competency.
• Coordinate logistics for training delivery.
• Communicate issues to management and ensure compliance with organizational culture.
• Collaborate across departments to ensure production access for users.
• Identify EPIC workflows and assess scope/impact.
• Perform other duties as assigned.

Skills

Teamwork

Communication skills

Customer service

Education

Bachelor's degree in education, healthcare or technical field

EPIC Certification (preferred)

Job description

JOB RESPONSIBLITES:

• Exhibit effective and engaging training sessions to diverse audiences including management staff, nurses, medical assistants, patient services staff, ancillary support staff, medical providers, nurse practitioners, outside community agencies, and physician assistants.
• Serve as primary resource for the EPIC System.
• Plan, schedules, and presents end-user education for the EPIC Project.
• Evaluate, monitor and completes EPIC/IT helpdesk tickets.
• Conduct EPIC training classes on an as needed basis and provides one-on-one support to staff.
• Accurately review, communicate and document any changes for EPIC upgrades.
• Maintain workflow Analysis, design and development.
• Assign and distribute E-learnings for EPIC modifications and changes.
• Subject matter expert to ensure training quality and consistency for the EPIC System.
• Collaborate with core staff and able to work cross-functionally with multiple layers of the organization.
• Ensure all users are properly trained and able to demonstrate proficiency in the EPIC System prior to gaining access to the production environment.
• Provide login labs for end-users upon completion of their training, providing system credentials, supporting initial login, and verifying correct system access.
• Develop and present oral and written communications to Management staff and other department heads.
• Design and develop a methodology for tracking and reporting end-user training statistics (e.g. attendance, competency, success rate, etc.)
• Coordinate logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc.
• Communicate operational and project issues to appropriate management.
• Demonstrates consistent compliance with the enterprise's defined cultural behaviors (Integrity, Outstanding Service, Innovative Climate, Caring Spirit and Financial Viability)
• Help identify and document workflows.
• Assessing the scope and impact of the EPIC System.
• Performs other duties and responsibilities as assigned.

EDUCATION:

Bachelor's degree in education, healthcare and/or other technical field. Four or more years of experience in clinical support, design and delivery of an EPIC System. An equivalent combination of education and experience may be considered in an Ambulatory Healthcare setting. Certifications and knowledge of EPIC is a definite plus.

KNOWLEDGE:

As an Epic Support Analyst/Trainer, you must be self-motivated and well organized with strong innovation and facilitation skills. You must also have strong analytic and problem-solving skills as well as strong multitasking and project management skills. It is also vital that you have excellent verbal and written communication, interpersonal, presentation skills, and the ability to effectively communicate technical information to persons across multiple business and technical teams at of varying levels of expertise.

• Healthcare domain experience with HIPAA, HITECH, HL7 and FQHC.
• MUST have Project Management Skills and Change Management Skills.
• EPIC experience required.
• Proficient in Microsoft Office Products
• Technical knowledge and experience in the development, installation, implementation and support of information systems and technologies
• Strong analytical and project prioritization skills
• Leadership skills and ability to work with minimum supervision
• Other duties as assigned

SKILLS:

• Superior individual and group working skills are required.
• Ability to work in a fast paced, high stress environment is required.
• Superior customer service and communication skills are required.

REQUIREMENTS:

• On-call and the ability to travel to remote sites