Epic Senior Analyst - Cheers/Hello World Lead

University of Miami; Oregon; Hybrid; USD 120,000 - 150,000; Full time

Job summary

The University of Miami Information Technology & Systems Department is seeking a full-time Epic Senior Analyst for Cheers/Hello World. The role focuses on optimizing Epic configurations, serving as primary end-user contact, and leading design, testing, and maintenance efforts.

Responsibilities include collaborating with stakeholders, supporting junior staff, and ensuring alignment with UHealth’s clinical workflows. On-site presence and travel to go-lives and leadership meetings are expected.

Qualifications

• Bachelor's Degree in relevant field.
• Epic Cadence/Referrals, Cheers - Call Management, Ambulatory or MyChart certification required.
• Epic Cheers or Hello World certification/badge or experience preferred.
• Minimum of 5 years of experience, preferably in healthcare or healthcare‑related organization.
• At least 3 years of Epic build experience.
• MyChart, including Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages and Communication Preferences preferred.
• Cheers, including CRM, Campaigns, Telephony Integration and working experience with WQs preferred.
• Hello World, including Outbound Text/Voice/Email communication, Reports and Communication Preferences preferred.
• Knowledge of areas that integrate with Cadence, including scheduling, check‑in, registration, benefits, referrals and orders preferred.
• Ability to work evenings, nights, and weekends as necessary.
• Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
• Problem Solving, Dependability, Critical Thinking, Stakeholder Management

Responsibilities

• Collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access.
• Serves as a primary support contact for application end‑users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Perform the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day‑to‑day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participates in on‑call rotations and support and attend and participates in, applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth's policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities as necessary.
• Initiating the implementation, build, and modification of the application
• Travel to the job site during go‑lives, conferences, rounding, and/or senior leadership meetings
• Mentor and transfer knowledge to Junior staff members
• Take the lead in team application projects as assigned by Senior Manager
• Maintain regular communication with team members, including participating in weekly project team meetings
• Review the status of projects and issues on an ongoing basis with leadership
• Become knowledgeable about UHealth's policies, procedures, and business operations

Skills

Epic Cadence/Referrals, Cheers - Call

Epic Cheers or Hello World

5+ years healthcare experience

3+ years Epic build experience

MyChart scheduling/messages

Cheers CRM & Telephony integration

Hello World outbound comms

Cadence integrations knowledge

Evenings/nights/weekends availability

Microsoft Office Suite

Education

Bachelor's Degree in relevant field

Tools

Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel

Job description

The University of Miami Information Technology & Systems Department is seeking a full-time Epic Senior Analyst for Cheers/Hello World. The role focuses on optimizing Epic configurations, serving as primary end-user contact, and leading design, testing, and maintenance efforts.

Responsibilities include collaborating with stakeholders, supporting junior staff, and ensuring alignment with UHealth’s clinical workflows. On-site presence and travel to go-lives and leadership meetings are expected.