Epic Secure Chat-VOIP Analyst

Healthcare IT Leaders, LLC; Kentucky; Remote; USD 55,000 - 96,000; Full time

Job summary

Healthcare IT Leaders, LLC in Louisville, KY seeks an Epic Secure Chat Analyst with VoIP expertise for a 6+ month contract, primarily remote with occasional onsite meetings for milestones and go-live support.

The role focuses on implementing Epic Secure Chat, integrating VoIP workflows, and coordinating with clinical, IT, telecommunications, and infrastructure teams to ensure a seamless deployment in a healthcare environment.

Qualifications

• Hands-on implementation experience with Epic Secure Chat.
• VoIP knowledge and experience are required.
• Experience supporting healthcare IT implementations and cross-functional teams.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to work independently in a primarily remote environment and travel onsite when needed.

Responsibilities

• Support the implementation, configuration, testing, and deployment of Epic Secure Chat.
• Collaborate with clinical, IT, telecommunications, and infrastructure teams to ensure integration with existing systems.
• Apply VoIP knowledge to support communication workflows and integration requirements.
• Troubleshoot implementation issues and coordinate resolutions across teams.
• Support testing, go-live readiness, and post-implementation activities.
• Attend onsite milestone meetings when required.

Skills

Epic Secure Chat

VoIP experience

Healthcare IT

Troubleshooting

Communication skills

Remote work

Job description

• Position Title: Epic Secure Chat-VOIP Analyst

Duration: 6+ months, with potential for extension

Start Date: November 2026

Work Arrangement: Primarily remote, with occasional onsite requirements for milestone meetings or go-live support

Job Summary:

Epic Secure Chat Analyst - VoIP

Location: Louisville, KY

Duration: 6+ months, with potential for extension

Start Date: November 2026

Work Arrangement: Primarily remote, with occasional onsite requirements for milestone meetings or go-live support

Our client is seeking an experienced Epic Secure Chat Analyst with VoIP experience to support an implementation project in Louisville, KY. The ideal candidate will have hands‑on experience implementing Epic Secure Chat and a strong understanding of Voice over Internet Protocol (VoIP) technologies within a healthcare environment.

This is a minimum six-month contract with potential extensions. The position is primarily remote, with occasional onsite attendance required for key project milestones, meetings, or go‑live support.

Key Responsibilities

• Support the implementation, configuration, testing, and deployment of Epic Secure Chat.
• Collaborate with clinical, IT, telecommunications, and infrastructure teams to ensure seamless integration with existing healthcare communication systems.
• Apply VoIP knowledge to support communication workflows, connectivity, and integration requirements.
• Troubleshoot implementation issues and coordinate resolution across technical and application teams.
• Support testing, go-live readiness, and post-implementation activities as needed.
• Participate in project meetings and attend onsite milestone events when required.

Required Qualifications

• Hands‑on implementation experience with Epic Secure Chat.
• VoIP experience is required, including an understanding of voice communication technologies and related infrastructure.
• Experience supporting healthcare IT implementations and collaborating with cross-functional teams.
• Strong troubleshooting, communication, and problem‑solving skills.
• Ability to work independently in a primarily remote project environment and travel onsite when needed.

Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.