Epic Revenue Cycle SME: Lead & Mentor Analysts

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Dolly Parton Children’s Hospital seeks an Epic IT Analyst to implement complex Epic tools and processes and provide proactive support and maintenance across assigned modules. As the Epic SME, you will lead high‑complexity issues, mentor junior analysts, coordinate with end users and IT partners, and document best practices for consistent Epic builds.

You will report to the Director, IT Revenue Cycle, Access and Finance Applications, and advocate effective workflows, training, and

Qualifications

• Excellent oral and written communication skills.
• Service oriented.
• Able to work independently.
• Is proactive and makes routine decisions independently.
• Must have above average problem‑solving skills.
• Excellent organizational, time management and customer service skills.
• Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

Responsibilities

• Participates in analysis, selection, design, development, and implementation of revenue cycle information solutions.
• Develops practical and detailed project work plans and test plans per standards; coordinates specs and DB structures.
• Ensures user interfaces maximize efficient and error‑free use by the user.
• Notifies management of problems or delays and provides alternatives.
• Acts as a project team member; works with others to complete tasks.
• Evaluates existing systems and analyzes alternate approaches to meet user needs.
• Mentors junior analysts learning the Epic platform and supports day‑to‑day Epics.
• Coords meetings with end users, IT and vendors as required.

Skills

Epic SME

Independent work

Proactive

Problem solving

Time management

Customer service

Oral & written communication

Education

Associate degree in computer science, information technology or related field

Tools

MS Office

Outlook

Excel

PowerPoint

Job description

Dolly Parton Children’s Hospital seeks an Epic IT Analyst to implement complex Epic tools and processes and provide proactive support and maintenance across assigned modules. As the Epic SME, you will lead high‑complexity issues, mentor junior analysts, coordinate with end users and IT partners, and document best practices for consistent Epic builds.

You will report to the Director, IT Revenue Cycle, Access and Finance Applications, and advocate effective workflows, training, and