EPIC PROCTOR | PER-DIEM FLEX|25521

Care Plus Bergen, Inc.; Paramus (NJ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid time off

Tuition reimbursement

Continuing education opportunities

Job summary

Bergen New Bridge Medical Center is seeking an Epic Proctor to support classroom operations and learner onboarding in a busy training environment.

The role involves assisting with sign-in, logging into Epic Training and related systems, and ensuring smooth class setup. Strong customer service, healthcare familiarity, and tech troubleshooting are valued in this on-site position.

Qualifications

• Experience in customer service, education, healthcare, or training support preferred.
• Microsoft Office proficiency, strong communication and organization, plus basic technology troubleshooting.

Responsibilities

• Open and prepare training rooms prior to class start times.
• Verify classroom equipment is functional, including computers, monitors, keyboards, and training environment access.
• Welcome learners and assist with sign-in and attendance.
• Assist learners with logging into Epic Training, the workstation, EpicU, Zoom, and the Training Environment.
• Escalate technical concerns or training-related issues to the Training Team.
• Direct learners to available support resources and communicate with the Epic Trainer when needed.

Skills

Customer service

Communication

Organization

Training support

Tools

Microsoft Office

Epic Training

Zoom

EpicU

Job description

Join Our Team at Bergen New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for Epic Proctor.

ESSENTIAL JOB FUNCTIONS

Classroom Operations

• Open and prepare training rooms prior to class start times.
• Verify classroom equipment is functional, including computers, monitors, keyboards, and training environment access.
• Ensure training materials, signage, and classroom supplies are available and organized.
• Monitor classroom setup and report any technical or facility issues to the Training Team.

• Welcome learners at the beginning of each class.
• Assist participants with sign-in processes.
• Monitor attendance throughout the session and notify the Training Team of late arrivals or early departures.

Learner Support

• Assist learners with finding their correct rooms, pod, or seat.
• Assist learners with logging into Epic Training, the workstation, EpicU, Zoom, and the Training Environment.
• Help resolve basic access and navigation issues.
• Escalate technical concerns, application questions, or training-related issues to the appropriate Training Team member or analyst.
• Direct learners to available support resources.
• Communicate with the Epic Trainer if a BNBMC trainee needs assistance.
• Communicate with BNBMC leadership to resolve login issues.
• Assist trainees with re-registering if they arrive too late to attend class.
• Assist trainees with completing their login lab.
• Confirm trainees complete their assessment prior to leaving.

OTHER JOB DUTIES

Perform other related duties as assigned and participate in Epic readiness and training initiatives.

BASIC COMPETENCIES

Experience: Experience in customer service, education, healthcare, or training support preferred.

Skills: Microsoft Office proficiency, communication, organization, customer service, and basic technology troubleshooting.

JOB SETTING / PHYSICAL DEMANDS

Training classroom and office environment. Frequent standing and walking. Occasional lifting of training materials up to 25 pounds. Interaction with learners, instructors, and support staff.

EQUAL EMPLOYMENT OPPORTUNITY

Bergen New Bridge Medical Center is committed to providing equal employment opportunities and maintaining a workplace free from discrimination and harassment.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of duties and responsibilities.

Salary commensurate with experience within posted range:

$16.50/Hour

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.