Epic Principal Trainer, Ambulatory/Kaleidoscope

University of Miami; Miami (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

The University of Miami Information Technology & Systems Department seeks an Epic Principal Trainer, Ambulatory/Kaleidoscope, to lead end-user training for clinical systems supporting patient care. Responsible for curriculum design, hands-on training, and training environment management to reinforce patient safety and robust workflows.

Responsibilities include project-aligned training planning, development of manuals and e-learning, and collaboration with analysts to implement training

Qualifications

• Bachelor’s degree in relevant field.
• Epic Ambulatory Curriculum.
• Minimum 3 years of healthcare or healthcare-related experience.
• Experience in adult education.
• Strong written and verbal communication skills.
• Solid interpersonal abilities.
• Ability to analyze, organize and solve problems.
• Ability to work under pressure and meet deadlines.
• Proficiency with Microsoft Office.
• Willingness to work evenings, nights, and weekends.

Responsibilities

• Provides end-user training on Epic Ambulatory/Kaleidoscope applications.
• Develops training plans aligned with IT project timelines.
• Designs lesson plans, curricula, manuals and online learning modules.
• Participates in testing, go-live activities and training delivery.
• Collaborates with analysts on training changes and new features.
• Ensures training aligns with University health system policies and workflows.
• Maintains training environment configurations and documentation.
• Supports team members and coordinates classroom and virtual training sessions.

Skills

Adult education

Communication

Interpersonal relations

Problem solving

Time management

Confidential information handling

Evenings/nights/weekends availability

Education

Bachelor’s degree in relevant field

Epic Ambulatory Curriculum

Tools

Microsoft Office

Job description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Principal Trainer, Ambulatory/Kaleidoscope.

The Epic Principal Trainer, Ambulatory/Kaleidoscope, supports the University’s clinical systems required for patient care and maintains a solid understanding of the overall integration of business applications to provide training and support to staff members.

The Epic Principal Trainer, Ambulatory/Kaleidoscope, assumes responsibility for training environment build, e-learning module design and production, training delivery and exercises, curriculum development, manual creation and revision, and promotion of patient safety by reinforcing appropriate system usage in the delivery of robust patient-centered care. The incumbent maintains the scope, schedule, and quality of training as well as maintains current knowledge of UHealth’s policies, procedures, and business operations.

Core Responsibilities:

• Participates in pre-production simulations, workflow integration, testing, and validation of system functionality.
• Provides end-user training on the various clinical systems’ applications supported by the IT Training department.
• Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines.
• Develops lesson plans and curriculum design, training manuals, classroom exercises, competency assessment and testing, and online computer-based learning modules in support of employee roles and job functions that need to use clinical systems to complete their work.
• Participates in application testing, simulations, and go-live activities, including production.
• Collaborates with analysts on application changes and new features to develop training strategies.
• Reviews the interaction with stakeholders, the business community, and end-users to ensure training meets UHealth’s business/clinical needs.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Analyzes, designs, builds, tests, and troubleshoot application and technical issues related to training environments (MST).
• Participates in on-call scheduling as required.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Providing oversight and leadership to Credentialed Trainers on the team
• Leading the training team in communication of training policies, coordination of required training, and managing all aspects of classroom and virtual training
• Collaborating with key stakeholders, end-users, and training team members to optimize the training experience
• Supporting junior staff members in day-to-day training operations and resolving training issues

As a Principal Trainer – Ambulatory/ Kaleidoscope, you will:

• Serve as a primary support contact for training end-users
• Lead all phases of training maintenance and execution
• Lead the analysis of new training releases and validate the impacts to the workflow
• Lead the identification and troubleshooting of issues that arise and guide the team to resolve them
• Support junior staff members in the evaluation and resolution of training issues, identification and implementation of training changes, retrieval of requested data, and day-to-day training operations
• Collaborate with analysts on training changes to ensure optimal execution and maintenance of training strategies
• Participate in design sessions/councils to understand project goals workflows needed to create tip sheets and/or update curriculum
• Assist in creating tip sheets/embedding curriculum where applicable.
• Work with stakeholders, business community, and end users to ensure training meets UHealth’s business/clinical needs
• Maintain regular communication with team members, including participating in weekly team meetings
• Review the status of training rollouts and issues on an ongoing basis with leadership
• Become knowledgeable about UHealth’s policies, procedures, and business operations
• Assist with the review, test and build of the training environment (MST).
• Participates in on-call scheduling as required

Minimum Qualifications:

• Bachelor’s degree in relevant field
• Epic Ambulatory Curriculum
• Minimum 3 years of relevant experience preferable in healthcare or healthcare-related organization
• Skill and experience in adult education
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Proficiency in computer software (i.e. Microsoft Office).
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff