Epic Patient Access Lead: Engagement & Optimization

Delta Dental of California; Oakland (CA); Hybrid; USD 107,444 - 232,795; Full time

Benefits offered by this job

401(k) matching

Medical & pharmacy benefits

Dental & vision benefits

Wellbeing program

Paid time off

Holidays & birthday off

Tuition reimbursement

Adoption assistance

Fertility treatment support

Employee discount program

Job summary

Delta Dental of California is seeking an Epic Patient Access & Experience Applications Lead to own design, implementation, and optimization of Epic patient access applications. The role balances hands‑on Epic analyst work with people leadership, guiding analysts across registration, scheduling, pre‑visit intake, and MyChart workflows while ensuring regulatory and enterprise standards.

The candidate will partner with stakeholders across Patient Access, Call Center, Operations, Patient Experience,

Qualifications

• Minimum of 8 years of experience supporting enterprise healthcare applications, including at least 1 year in a people leadership or lead analyst role.
• Active Epic certification in Cadence, Prelude, or relevant Patient Access/Engagement modules is required; certification in MyChart, Hello World, or Cheers is strongly preferred.
• Strong communication, analytical, and problem‑solving skills with the ability to lead complex technical discussions.

Responsibilities

• Lead advanced Epic Patient Access and Patient Experience application design, build, and optimization across registration, scheduling, pre‑visit workflows, MyChart, and patient engagement initiatives.
• Serve as the senior technical authority and escalation point for Epic patient access and engagement applications.
• Provide day‑to‑day leadership, performance management, and mentorship to Epic patient access analysts.

Skills

Epic patient access experience

People leadership

Stakeholder collaboration

Epic change management

Communication

Problem solving

Governance and roadmap planning

Configuration and workflow expertise

Tools

Epic Cadence

Epic Prelude

MyChart

Hello World

Cheers campaigns

Welcome workflows

Job description

Delta Dental of California is seeking an Epic Patient Access & Experience Applications Lead to own design, implementation, and optimization of Epic patient access applications. The role balances hands‑on Epic analyst work with people leadership, guiding analysts across registration, scheduling, pre‑visit intake, and MyChart workflows while ensuring regulatory and enterprise standards.

The candidate will partner with stakeholders across Patient Access, Call Center, Operations, Patient Experience,