Epic Patient Access Analyst III, Day Shift, Epic Program

Fort Washington Medical Center; Gaithersburg (MD); On-site; USD 89,000 - 136,000; Full time

Benefits offered by this job

Work-life balance

Parking

Medical/Dental/Vision

Disability/Life Insurance

Paid Time Off

Retirement match

Voluntary benefits

Job summary

Adventist HealthCare seeks an experienced Epic Patient Access Analyst III to lead complex access design across Cadence, Prelude, and Grand Central, improving scheduling, registration and patient flow. You will mentor junior analysts and partner with revenue cycle and operations leaders to optimize access and front-end revenue performance.

The role requires 7+ years of related experience, Epic experience preferred, and will involve on-site work with occasional travel for Epic certification.

Qualifications

• Bachelor's degree in business, healthcare administration, health informatics, information technology, or related field; equivalent combination may be considered.
• 7+ years of direct clinical, healthcare operations, clinical information systems, or related experience; Epic experience preferred.

Responsibilities

• Access Build and Configuration: Lead the design of complex access functionality across Cadence, Prelude, and Grand Central, including enterprise scheduling standards and patient flow management.
• Eligibility, Referrals, and Patient Self-Service: Lead front-end revenue and patient self-service tools strategy with eligibility, estimates, referrals, self-scheduling, and digital check-in.
• Testing, Implementation, and Go-Live Support: Lead access testing strategy, provider template build, and go-live cutover activities.

Skills

Leadership

Mentoring

Access design

Education

Bachelor's degree in business/healthcare/IT

Tools

Epic Cadence

Epic Prelude

Epic Grand Central

Job description

Support Center

Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst III for our Epic Program who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

The Epic Patient Access Analyst III is the senior technical and functional expert for Epic Cadence, Prelude, Grand Central, and patient access tools at AHC. The Analyst leads design for complex scheduling, registration, and patient flow workflows, guides and mentors other analysts, and partners with access, revenue cycle, and operational leaders to improve patient access and front‑end revenue performance, and serves as an access lead for the Epic go‑live.

As an Epic Patient Access Analyst III, you will:

• Access Build and Configuration: Lead the design of complex access functionality across Cadence, Prelude, and Grand Central, including enterprise scheduling standards, centralized scheduling, registration and coverage strategy, and patient flow and bed management. Set build standards, review the build of other analysts, and make design recommendations to access leaders.


• Eligibility, Referrals, and Patient Self-Service: Lead the strategy for front‑end revenue and patient self‑service tools, including eligibility, estimates and good faith estimates, referrals and authorizations, self‑scheduling, and digital check‑in. Partner with revenue cycle leaders to reduce registration‑related denials.


• Testing, Implementation, and Go‑Live Support: Lead access testing strategy, provider template build, and future appointment conversion planning. Lead access cutover activities and serve as an access lead in the go‑live command center.


• Production Support and Optimization: Serve as the escalation point for complex access issues. Lead optimization projects that improve appointment availability, registration accuracy, and patient flow, using access and revenue cycle metrics. Lead the assessment of Epic upgrades and new functionality for access applications. Participate on on‑call rotation if needed.


• Compliance, Governance, and Collaboration: Mentor Analyst I and II staff and coordinate work assignments. Partner with access, revenue cycle, and compliance leaders on governance decisions and on EMTALA, Medicare Secondary Payer, No Surprises Act, and patient identification requirements.

Qualifications include:

• Bachelor's degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.


• 7- plus years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment. Epic experience is preferred.


• Epic Assessment Requirement

As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.

• Epic Certification Requirement

All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.

Work Schedule:

• Employment Type: Full-time


• Hours per Week: 40 hours/week


• Typical Daily Schedule: 8 am-5 pm, Monday through Friday


• Shift Type: Day Shift


• Holiday Requirements: Follow the company holiday calendar


• Occasional nights/weekends and travel to support the implementation.

Pay Range:

$89,356.80 - $136,052.80 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts


• Recognition and rewards for professional expertise


• Free Employee parking


• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire


• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)


• Paid Time Off


• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period


• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical ill