Epic Patient Access Analyst I, Day Shift, Epic Program

Fort Washington Medical Center; Gaithersburg (MD); On-site; USD 69,000 - 108,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employer-paid Short & Long-Term

Paid Time Off

Employer retirement contribution and 3

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst I for our Epic Program who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

The Analyst supports the build, testing, and maintenance of Epic Cadence, Prelude, and Grand Central, assisting scheduling, registration, and patient flow teams to deliver a smooth patient experience and clean front-end data, while pursuing certification and contributing to the

Qualifications

• Associate's or bachelor's degree in business, healthcare administration, health informatics, or related field.
• 0-5 years of direct clinical, healthcare operations, information systems, application support, or related experience.
• Epic Cadence, Prelude, or Grand Central certification must be obtained within six months of hire.
• NAHAM Certified Healthcare Access Associate (CHAA) is a plus.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities.

Responsibilities

• Access Build and Configuration: build and maintain Cadence, Prelude, and Grand Central under guidance.
• Eligibility, Referrals, and Patient Self-Service: support real-time eligibility and scheduling settings.
• Testing, Implementation, and Go-Live Support: execute test scripts and support go-live activities.
• Production Support and Optimization: respond to service requests and incidents; participate in on-call rotation.
• Compliance, Governance, and Collaboration: follow change control, security, and HIPAA requirements; document policies.

Skills

Healthcare operations

On-call support

Go-live activities

Education

Associate's or Bachelor's degree in business, healthcare administration, health informatics, or related field

Tools

Epic Cadence

Epic Prelude

Epic Grand Central

Job description

Position Summary

Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst I for our Epic Program who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

The Epic Patient Access Analyst I supports the build, testing, and maintenance of Epic Cadence, Prelude, and Grand Central under the guidance of senior analysts. The Analyst helps AHC's scheduling, registration, and patient flow teams deliver a smooth patient experience and clean front-end data while developing the skills and certification needed to work independently, and supports the Epic go-live.

Key Responsibilities

• Access Build and Configuration: Complete assigned build and maintenance in Cadence, Prelude, and Grand Central under the guidance of senior analysts, including provider schedule templates, visit types, departments, registration forms, and bed and unit records. Follow AHC build standards and document all changes.
• Eligibility, Referrals, and Patient Self-Service: Support real-time eligibility, referral and authorization work queues, and MyChart scheduling and eCheck-In settings. Help research eligibility response and referral issues.
• Testing, Implementation, and Go-Live Support: Execute unit, application, and integrated test scripts and document defects. Support provider schedule build, appointment conversion validation, training, and at-the-elbow support in scheduling and registration areas for the go-live.
• Production Support and Optimization: Respond to access service requests, including schedule template changes, and incidents. Research issues, elevate complex problems to senior analysts, and participate in the on-call rotation with support from the team if needed.
• Compliance, Governance, and Collaboration: Follow change control, security, and HIPAA requirements for all work. Maintain accurate documentation and build knowledge of patient identification, registration, and access policies.

Qualifications

• Associate's or bachelor's degree in business, healthcare administration, health informatics, or a related field; an equivalent combination of education and relevant experience may be considered.
• 0-5 years of direct clinical, healthcare operations, information systems, application support, or related experience. Prior Epic experience is preferred but not required.
• Epic Cadence, Prelude, or Grand Central certification must be obtained within six months of hire. NAHAM Certified Healthcare Access Associate (CHAA) is a plus.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live.

Assessment Requirements

Epic Assessment Requirement: As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.

Epic Certification Requirement: All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.

Work Schedule

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am-5 pm, Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Occasional nights/weekend and travel to support implementation.

Pay Range

$68,640.00 - $108,160.00 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Classification

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt)

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with ove