Epic Patient Access Analyst II, Day Shift, Epic Program

Fort Washington Medical Center; Gaithersburg (MD); On-site; USD 77,000 - 118,000; Full time

Benefits offered by this job

Free Employee parking

Comprehensive medical, prescription, &

Dental & Vision coverage for employees

Employer-paid Short & Long-Term DI, &.

Paid Time Off

Employer retirement matching

Job summary

Adventist HealthCare in Gaithersburg, MD seeks an experienced Epic Patient Access Analyst II to design, build, test, and support Epic Cadence, Prelude, Grand Central, and patient self-service tools. You will partner with scheduling, registration, and other Epic teams to optimize access workflows and data accuracy for clean claims.

You will work on real-time eligibility, referrals, and patient self-service features, manage go-lives, and provide production support.

Qualifications

• Bachelor's degree required or equivalent experience.
• 5–6 years in healthcare operations, clinical information systems, or related roles.
• Epic Cadence/Prelude certification required within 6 months.
• CHAA or HFMA CRCR preferred.
• Ability to participate in on-call rotation and go-live support.

Responsibilities

• Design, build, test, and support Epic Cadence, Prelude, and Grand Central components.
• Collaborate with scheduling, registration, and revenue cycle teams for workflows.
• Develop real-time eligibility, referrals, and patient self-service tools.
• Write and execute end-to-end test scripts for go-lives.
• Provide production support and on-call incident resolution within SLAs.
• Analyze access, scheduling, and bed management data to suggest improvements.

Skills

Healthcare IT

On-call support

Team collaboration

Education

Bachelor's degree in business, healthcare administration, health informatics, information technology, or related field

Tools

Epic Cadence

Epic Prelude

Epic Grand Central

Job description

Support Center

Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst II for our Epic Program who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

The Epic Patient Access Analyst II independently designs, builds, tests, and supports Epic Cadence, Prelude, Grand Central, referrals, and patient self-service tools. The Analyst partners with scheduling, registration, patient flow, and other Epic teams to deliver efficient access workflows and accurate registration and coverage data that support clean claims, and supports the Epic go-live and ongoing optimization.

As an Epic Patient Access Analyst II, you will:

• Access Build and Configuration: Independently design, build, and maintain Cadence scheduling (provider templates, visit types, and decision trees), Prelude registration (demographics, coverage, and guarantor workflows), and Grand Central patient movement and bed management. Translate operational requirements into build and document design decisions.
• Eligibility, Referrals, and Patient Self-Service: Build and maintain real-time eligibility, referrals and prior authorizations, patient estimates, and patient self-service tools such as MyChart self-scheduling, eCheck-In, and kiosks. Resolve eligibility, estimate, and referral issues with operational and revenue cycle teams.
• Testing, Implementation, and Go-Live Support: Write and execute test scripts, including end-to-end scheduling, registration, and admission testing, and resolve defects. Coordinate provider schedule build and future appointment conversion, and support go-live command center activities for the go-live.
• Production Support and Optimization: Resolve access incidents and service requests within service level targets and participate in the on-call rotation.
• Analyze appointment access, schedule utilization, registration quality, and bed turnaround data to recommend and build improvements.
• Test and implement Epic upgrades affecting access.
• Compliance, Governance, and Collaboration: Ensure build supports access compliance requirements, including EMTALA, the Medicare Secondary Payer questionnaire, the No Surprises Act, and patient identification standards. Follow change control, document decisions, and help train and guide Analyst I staff.

Qualifications include:

• Bachelor's degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• Epic Cadence and/or Prelude certification required within 6 months; NAHAM Certified Healthcare Access Associate (CHAA) or HFMA CRCR preferred.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live.

Epic Assessment Requirement

As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.

Epic Certification Requirement

All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hours/week
• Typical Daily Schedule: 8 am-5 pm, Monday through Friday
• Shift Type: Day Shift
• Holiday Requirements: Follow the company holiday calendar
• Occasional nights/weekend and travel to support implementation.

Pay Range:

Pay Range: $77,313.60 - $117,873.60 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

• United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement co