Epic Patient Access Analyst III, Day Shift, Epic Program

Adventist HealthCare; Gaithersburg (MD); On-site; USD 89,000 - 136,000; Full time

Benefits offered by this job

Free Employee Parking

Medical, Dental, Vision coverage

Disability & Life Insurance

Paid Time Off

Retirement plan with company match

Job summary

Adventist HealthCare seeks an experienced Epic Patient Access Analyst III to lead complex access design across Cadence, Prelude, and Grand Central, driving patient flow and front-end revenue performance. You will mentor junior analysts and partner with operations and compliance teams to ensure smooth go-lives.

The role requires Epic experience and certification, with a focus on scheduling, registrations, eligibility, and patient self-service tools.

Qualifications

• Bachelor’s degree in business, healthcare administration, health informatics, information technology, or related field.
• 7+ years of direct clinical, healthcare operations, clinical information systems, or related experience.
• Experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment.
• Epic experience is preferred.
• Epic Certification required or pursued.

Responsibilities

• Design complex access functionality across Cadence, Prelude, and Grand Central, including scheduling, registration, and patient flow.
• Lead strategy for front-end revenue and patient self-service tools, including eligibility and self-scheduling.
• Oversee testing strategy, provider template builds, and go-live cutover activities.
• Mentor Analyst I and II staff and coordinate work assignments.
• Serve as an access lead during go-live command center and support production issues.
• Collaborate with governance on EMTALA, MSP, No Surprises Act, and patient identification requirements.

Skills

Epic Cadence

Epic Prelude

Epic Grand Central

Leadership

Cross-functional collaboration

Mentoring staff

Education

Bachelor’s degree in business, healthcare administration, health informatics, information technology, or related field

Epic Certification (preferred)

Tools

Epic Cadence

Epic Prelude

Epic Grand Central

Job description

Support CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst III for our Epic Program who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.The Epic Patient Access Analyst III is the senior technical and functional expert for Epic Cadence, Prelude, Grand Central, and patient access tools at AHC. The Analyst leads design for complex scheduling, registration, and patient flow workflows, guides and mentors other analysts, and partners with access, revenue cycle, and operational leaders to improve patient access and front-end revenue performance, and serves as an access lead for the Epic go-live.As an Epic Patient Access Analyst III, you will:• Access Build and Configuration: Lead the design of complex access functionality across Cadence, Prelude, and Grand Central, including enterprise scheduling standards, centralized scheduling, registration and coverage strategy, and patient flow and bed management. Set build standards, review the build of other analysts, and make design recommendations to access leaders.• Eligibility, Referrals, and Patient Self-Service: Lead the strategy for front-end revenue and patient self-service tools, including eligibility, estimates and good faith estimates, referrals and authorizations, self-scheduling, and digital check-in. Partner with revenue cycle leaders to reduce registration-related denials.• Testing, Implementation, and Go-Live Support: Lead access testing strategy, provider template build, and future appointment conversion planning. Lead access cutover activities and serve as an access lead in the go-live command center.• Production Support and Optimization: Serve as the escalation point for complex access issues. Lead optimization projects that improve appointment availability, registration accuracy, and patient flow, using access and revenue cycle metrics. Lead the assessment of Epic upgrades and new functionality for access applications. Participate on on-call rotation if needed.• Compliance, Governance, and Collaboration: Mentor Analyst I and II staff and coordinate work assignments. Partner with access, revenue cycle, and compliance leaders on governance decisions and on EMTALA, Medicare Secondary Payer, No Surprises Act, and patient identification requirements.Qualifications include:• Bachelor’s degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.• 7- plus years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment. Epic experience is preferred.• Epic Assessment RequirementAs part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic’s testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.• Epic Certification RequirementAll analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.Work Schedule:Employment Type: Full-timeHours per Week: 40 hours/weekTypical Daily Schedule: 8 am-5 pm, Monday through FridayShift Type: Day ShiftHoliday Requirements: Follow the company holiday calendarOccasional nights/weekends and travel to support the implementation.Pay Range:$89,356.80 - $136,052.80If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.