Epic Patient Access Analyst I, Day Shift, Epic Program

Adventist HealthCare; Gaithersburg (MD); On-site; USD 69,000 - 108,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision coverage

Disability and Life Insurance

Paid Time Off

Retirement match

Tuition Reimbursement

Employee Assistance Program

Flexible Spending Accounts

Childcare assistance

EAP support

Job summary

Adventist HealthCare seeks an experienced Epic Patient Access Analyst I for our Epic Program who will support build, testing, and maintenance of Epic Cadence, Prelude, and Grand Central under senior analysts. You will assist scheduling, registration, and patient flow teams to ensure a smooth patient experience and clean front-end data.

Responsibilities include on-call rotation, production support, and go-live activities; you will participate in Honorlock/Epic assessments during hiring, and

Qualifications

• Associate’s or bachelor’s degree in business, healthcare administration, health informatics, or a related field.
• 0-5 years of direct clinical, healthcare operations, information systems, application support, or related experience. Prior Epic experience is preferred but not required.
• Epic Cadence, Prelude, or Grand Central certification must be obtained within six months of hire.
• NAHAM CHAA certification is a plus.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities.
• Epic Certification requirement: offsite travel to Epic in Wisconsin in February 2027 to complete certification.

Responsibilities

• Build and maintain Epic Cadence, Prelude, and Grand Central under guidance of senior analysts.
• Support real-time eligibility, referrals, and MyChart scheduling/settings.
• Execute unit, application, and integrated test scripts; document defects.
• Provide go-live support in scheduling and registration areas; on-call rotation support.
• Respond to service requests, research issues, and escalate as needed.
• Maintain documentation and adhere to change control, security, and HIPAA requirements.

Education

Associate’s or Bachelor’s degree in business, healthcare administration, health informatics, or a related field

Tools

Epic Cadence

Epic Prelude

Epic Grand Central

Job description

Support CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst I for our Epic Program who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.The Epic Patient Access Analyst I supports the build, testing, and maintenance of Epic Cadence, Prelude, and Grand Central under the guidance of senior analysts. The Analyst helps AHC’s scheduling, registration, and patient flow teams deliver a smooth patient experience and clean front-end data while developing the skills and certification needed to work independently, and supports the Epic go-live.As an Epic Patient Access I, you will:• Access Build and Configuration: Complete assigned build and maintenance in Cadence, Prelude, and Grand Central under the guidance of senior analysts, including provider schedule templates, visit types, departments, registration forms, and bed and unit records. Follow AHC build standards and document all changes.• Eligibility, Referrals, and Patient Self-Service: Support real-time eligibility, referral and authorization work queues, and MyChart scheduling and eCheck-In settings. Help research eligibility response and referral issues.• Testing, Implementation, and Go-Live Support: Execute unit, application, and integrated test scripts and document defects. Support provider schedule build, appointment conversion validation, training, and at-the-elbow support in scheduling and registration areas for the go-live.• Production Support and Optimization: Respond to access service requests, including schedule template changes, and incidents. Research issues, escalate complex problems to senior analysts, and participate in the on-call rotation with support from the team if needed.• Compliance, Governance, and Collaboration: Follow change control, security, and HIPAA requirements for all work. Maintain accurate documentation and build knowledge of patient identification, registration, and access policies.Qualifications include:• Associate’s or bachelor’s degree in business, healthcare administration, health informatics, or a related field; an equivalent combination of education and relevant experience may be considered.• 0-5 years of direct clinical, healthcare operations, information systems, application support, or related experience. Prior Epic experience is preferred but not required.• Epic Cadence, Prelude, or Grand Central certification must be obtained within six months of hire. NAHAM Certified Healthcare Access Associate (CHAA) is a plus.• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live.• Epic Assessment RequirementAs part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic’s testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.• Epic Certification RequirementAll analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.Work Schedule:Employment Type: Full-timeHours per Week: 40 hours/weekTypical Daily Schedule: 8 am-5 pm, Monday through FridayShift Type: Day ShiftHoliday Requirements: Follow the company holiday calendarOccasional nights/weekend and travel to support implementation.Pay Range:$68,640.00 - $108,160.00If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.